Conversion Project Manager

Bloomerang

53d•Remote

About The Position

As a Conversion Project Manager at Bloomerang, you are the first point of contact after the Sales process for clients converting existing data into Bloomerang. You will work closely with new clients to ensure the successful conversion of donor data from their current systems into Bloomerang in alignment with specified project timelines according to organization goals. With the ultimate goal of bringing best practices to life, we depend on our Conversion Project Managers to position clients for fundraising success within Bloomerang solutions.

Requirements

Project Management experience (preferably in an external client-facing role)
Excellent written and verbal communication skills
Data migration and/or conversion experience at a SaaS company
Technical skills (familiar with relational tables and databases)

Nice To Haves

Nonprofit knowledge

Responsibilities

Guide new clients through their conversion journey.
Manage a full project load of clients, ensuring on-time project deliverables.
Facilitate check-in calls and virtual meetings during each phase of a conversion with the client.
Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary.
Evaluate, document, and escalate any client issues or concerns that arise throughout the conversion journey.
Successfully manage a full project load, ensuring conversion milestones are consistently met.
Demonstrated ability to make decisions and problem-solve common to complex conversion issues independently in the best interest of clients.
Maintain a 90% average on-time delivery record for completed conversions
Maintain an average CSAT score of 88% or higher in Top 2 ratings