Conversion Manager | Full-Time | PeoplesBank Arena

Oak View Group•Hartford, CT

1d•$65,000 - $75,000

About The Position

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Overview The Conversion Manager is a flexible, shift-based position responsible for coordinating event changeovers, post-event clean-ups, and daily facility cleaning at PeoplesBank Arena. The Conversion Manager is required to work all event changeovers and post-event clean-ups while overseeing union staff for building cleanliness during off days. Events may include AHL hockey games, college basketball, concerts, graduations, theatrical performances, trade shows, and other public gatherings. This position provides leadership and oversight for all operations, ensuring cleaning practices are efficient, safe, and effective throughout the arena. This role is responsible for all aspects of custodial and operational management, including staff supervision, inventory control, and the maintenance and upkeep of equipment for both custodial and operational needs. The Conversion Manager will possess the knowledge, skills, and abilities required to perform the essential functions of the role, with or without reasonable accommodation, and demonstrate proficiency through experience or a combination of relevant competencies. This role pays an annual salary of $65,000-$75,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until June 26, 2026.

Requirements

Bachelor’s/Technical degree from an accredited college/university/school preferred.
3-5+ years’ experience in facility operations management including at least one year of building changeover work in arena, convention center or public assembly facility including set-up/housekeeping preferred.
Demonstrated knowledge of facility management, supervisory skills, and experience in staff supervision.
Ability to function in a fast paced, high-pressure environment and possess superior interpersonal and communication skills.
Ability to work flexible schedules and demanding hours including overnights, weekends and holidays as required.
Proficiency with general office PC applications.
Familiarity with OSHA requirements.
Ability to coordinate multiple tasks and prioritize quickly.
Must be self-motivated and have excellent organizational skills.
Basic understanding of how to use cleaning equipment.
Ability to operate scrubbers, buffers, carpet extractors, etc.
Basic understanding of SDS.
Basic understanding of PPE.

Responsibilities

Manage and oversee all event changeovers, ensuring timely and efficient transitions between events, including setup and teardown of equipment such as retractable seating, dashers/plexiglass, basketball flooring, hoops, tables, chairs, etc.
Manage and oversee all post-event clean-ups to ensure the facility is properly restored after each event.
Develop and implement operating procedures related to changeovers and post-event cleaning.
Conduct daily building walks to ensure overall presentation and cleanliness, while supervising union custodial staff on non-event days (flexible shifts when no event changeovers or post-event clean-ups are scheduled).
Assist in the administrative work for part-time operational staff, including changeover crews and custodial teams.
Implement preventative maintenance logs to ensure the upkeep of heavy machinery and cleaning equipment, such as scrubbers and carpet cleaners.
Other duties as assigned by the Director of Operations.