Conversion Liaison

City of New York • New York, NY

1d

About The Position

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 152,000 apartments and over 370,000 residents. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. Under the direction of the Assistant Director for Conversions within the Public Housing Tenancy Operations department (“PHTO”), the Conversion Liaison will assist with managing PHTO activities for assigned developments where tenants will be converting from Public Housing to Project-Based Section 8 as part of Permanent Affordability Commitment Together (PACT) or Preservation Trust (Trust) programs.

Requirements

• A baccalaureate degree from an accredited college; or
• An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or
• A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or
• A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

Responsibilities

• Assist PACT/Trust developments in reducing open and pending annual and interim recertification's in the Siebel System.
• Conduct various levels of resident outreach to ensure the submission of appropriate PACT/Trust related documentation.
• Prepare evaluation reports, analyze documents, and track progress concerning the resolution of tenancy related issues.
• Handle confidential information according to HUD and NYCHA standards.
• Pack files according to the Records management schedule
• Help train development staff on reporting, dashboards, conversion processes and related matters.
• Communicate with and respond to inquiries; conduct research and analyze tenancy issues; provide support to various departments.
• Communicate with and respond to requests from internal and external stakeholders
• Update and maintain conversion checklists and reporting.
• Represent department at conversion meetings.
• Travel to PACT/Trust developments throughout NYCHA’s portfolio to meet with, assist, train and/or guide development staff and to help them troubleshoot issues.

Benefits

• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level