Conversational UX Designer

Five9

5h • Hybrid

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Join our dynamic team as a Conversational UX Designer, where you'll leverage your expertise to craft and enhance conversational experiences for both voice and chat interactions. As an integral part of our AI Automation and Solutions team, you'll be at the forefront of designing enterprise solutions that elevate customer experiences while optimizing operational efficiency.

Nice To Haves

• Graduate degree in Human-Computer Interaction, Computer Science, Cognitive Science, Linguistics, or similar.
• 4+ years’ experience as a Conversation Designer or similar.
• Experience in Professional Services or other Customer-facing roles
• Hands on experience with LLMs, prompt engineering, fine-tuning and evaluation.

Responsibilities

• Lead the requirement gathering and design of AI-driven conversational solutions, ensuring they align with organizational goals and objectives.
• Facilitate discussions to translate overarching business requirements into detailed technical specifications, effectively communicating solution designs to development teams.
• Thoroughly document solution designs using tools such as Lucidchart and Voiceflow, ensuring clarity and accessibility for all stakeholders.
• Stay abreast of emerging technologies and analytics techniques, proactively seeking opportunities to integrate new capabilities into our conversational AI solutions.
• Monitor vendor roadmaps and industry trends, identifying potential areas for innovation and strategic growth opportunities within the conversational AI landscape.
• Leverage your expertise working in a customer-facing role to guide our customers to the right solutions, consult them on best practices, and champion their needs to our internal teams.
• Balance multiple priorities and initiatives, working with several customers at once, while still delivering best in class conversation designs.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level