Conversational Designer, AI

Assort Health • San Francisco, CA

77d

About The Position

At Assort Health, we are on a mission to make exceptional healthcare accessible anytime, anywhere, for everyone. We believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. We are building a new foundation for how patients and providers connect, driven by AI, and tailored to each provider’s unique needs. We are looking for a Conversation UX Designer to design and scale AI-driven conversations that feel human, intuitive, and transformative. You will be the bridge between our users and our AI products, shaping how people interact with our systems in real-world workflows, while helping us scale 3x. Your mission will be to create human-AI collaboration patterns that make our AI agents both practical and delightful, and define how conversational experiences evolve at Assort.

Requirements

• 4+ years of experience in UX design, conversation design, human-computer interaction, product design, applied research, or related fields.
• Ability to blend qualitative insight (user research, workflow mapping) with quantitative rigor (experiments, data analysis).
• Strong communication and collaboration skills — able to bridge technical, business, and user contexts.
• A builder’s mindset — experience helping design or scale new systems, workflows, or conversational products from scratch.
• Thrives in fast-moving, ambiguous environments and brings clarity to evolving challenges.
• Passion for healthcare innovation and improving patient or provider interactions.

Nice To Haves

• Experience designing chatbots, voice assistants, or enterprise-grade AI systems.
• Hands-on experience with frontier AI tools.
• Degrees in HCI, Computer Science, or related fields.

Responsibilities

• Design human-AI conversations — create dialogue flows, interaction patterns, and AI behaviors that map to real user workflows and goals.
• Conduct research and experimentation — run field studies, prototypes, and feedback loops to uncover effective patterns of human-AI collaboration.
• Translate insights into action — collaborate with Product, Engineering, and Customer Success to ensure AI experiences meet user needs and business objectives.
• Build scalable conversation frameworks — design reusable templates, playbooks, and guidelines for consistent, high-quality AI interactions.
• Advocate for users — champion clarity, empathy, and accessibility in every interaction to create trustworthy and enjoyable AI experiences.
• Influence AI strategy — provide actionable recommendations for AI deployment, feature development, and roadmap planning.

Benefits

• Competitive Compensation – Including salary and employee stock options.
• Lifelong Learning – Annual budget for professional development, plus training opportunities.
• Office Setup Stipend – Comfortable and productive workspace.
• Top-Tier Health Coverage – Medical, dental, and vision insurance.
• Unlimited PTO – Trust to take the time needed to recharge.
• Meals & Snacks – Lunch, dinner, and snack breaks provided.
• Wellness Stipend – Yearly stipend for physical and mental well-being.
• 401(k) – Assistance in planning for the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees