Conversational Architect (Google CCAI + Amazon Connect)

Miratech-posted 7 days ago

Full-time • Mid Level

Yakima, WA

501-1,000 employees

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We are looking for a highly skilled Conversational Solutions Architect experienced in both Google Dialogflow CX/CCAI and Amazon Connect. You will design end-to-end voice and digital contact-center solutions, drive architecture best practices, integrate enterprise systems, and implement GenAI-powered automation across Google Cloud and AWS platforms.

Architect scalable solutions using Dialogflow CX/CCAI and Amazon Connect
Define APIs, data mappings, integration specs, and high-level architecture
Lead design of IVR, chatbots, NLP/ASR workflows, and omnichannel experiences
Implement GenAI and LLM-based solutions using Vertex AI, Bedrock, Lex, SageMaker
Integrate with CRMs and enterprise systems through secure APIs and event-driven flows
Ensure cloud security, IAM, monitoring, and compliance on both AWS and Google Cloud
Collaborate with business, engineering, and cross-functional teams to deliver solutions

7–10 years in driving large-scale solution and cloud architecture initiatives in enterprise environments.
Strong hands-on expertise with Dialogflow CX/CCAI and Amazon Connect
Deep knowledge of IVR, NLP, ASR, VXML, and conversational architecture
Experience with LLMs, GenAI, and modern AI/ML services
Strong API design, backend integration, and cloud security experience
Proficiency in AWS (Lambda, API Gateway, DynamoDB, Bedrock) and GCP (Vertex AI, Pub/Sub)

AWS Solutions Architect – Professional
Experience with Google CCAI Platform, Agent Assist, Q in Connect
Background in speech processing and conversational AI
Experience in regulated industries
Agile environment experience

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