Conversational AI Prompt Designer (Local Hero)

Local Hero Holdings Company•Boulder, CO

3d•$90,000 - $120,000•Remote

About The Position

We are seeking a Conversational AI Prompt Designer to craft and optimize conversational prompts for our Voice AI agents. This role focuses on translating proven human call strategies into natural, high-performing AI conversations that improve caller experience, engagement, and conversion rates. You will work closely with our Manager of Performance Call Systems to translate proven human conversation strategies into high-performing AI prompts that drive better caller experiences, higher engagement, and improved conversion outcomes. This is a highly impactful role where your work will directly influence how thousands of real-time conversations are handled daily. If you are looking to work in a fun start-up culture where you can take your skills to the next level, keep on reading! This position is remote (hybrid available if within commuting distance to Boulder, CO) and open to candidates living in the following locations: Colorado, Florida, Illinois, New Hampshire, New York, North Carolina, Ohio, Texas, Utah, Virginia, Washington DC, and Puerto Rico Relocation assistance is not provided. Do not apply if you do not reside in one of the above locations unless you are already planning to relocate at your own and share those details in a cover letter.

Requirements

A minimum of 1 year experience with voice AI platforms (Ultravox, Twilio, VAPI, etc.)
Bachelor's Degree (minimum) in a related field of study
Experience designing conversation flows, call scripts, chatbot prompts, or dialogue systems
Strong writing skills with ability to craft natural, human-like dialogue
Experience improving call center scripts, sales conversations, or IVR flows
Ability to translate business goals into structured conversational logic
Analytical mindset with experience reviewing transcripts and optimizing outcomes
Excellent written communication skills and attention to tone and clarity
Comfortable working with product, operations, and data teams

Nice To Haves

Experience with conversational AI, chatbots, or voice agents
Experience with A/B testing and prompt experimentation
Experience analyzing call transcripts or conversational analytics
UX writing, conversation design, or dialogue design experience
Familiarity with Voice AI tools (Ultravox, VAPI, Twilio, etc.) is a plus but not required

Responsibilities

Translate call scripts, business rules, and conversational strategies into structured prompts for voice AI agents
Design prompts that guide natural, human-like conversations
Ensure prompts maintain compliance, tone, and business objectives
Create conversation flows including openings, qualification, objection handling, and transfers
Partner with Manager of Performance Call Systems to understand intent, tone, objection handling, and conversion tactics
Convert qualitative guidance into precise, testable prompt logic
Help refine conversation strategies based on real-world performance
Continuously test prompts in real-world call scenarios
Analyze call transcripts, outcomes, and performance metrics to refine prompts
Iterate quickly to improve connection rates, transfers, and caller experience
Identify conversation gaps and optimize agent responses
Improve how agents: Ask qualifying questions, Handle objections, Optimize transition between conversation stages, Manage edge cases and unexpected responses
Work with Product and Engineering teams to align prompt behavior with platform capabilities
Suggest improvements to agent behavior and conversation flow
Help define conversational best practices across voice agents
Maintain clear documentation of prompt structures, patterns, and best practices
Help build a scalable prompt library for different use cases, verticals, and states

Benefits

Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
Time off is as important as hard work! Salaried employees are on a Flex PTO plan
Generous holidays including a reduced schedule between Christmas and New Year’s
We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums
Access to Flexible Spending Accounts Plan
Matching traditional and Roth 401k
Employee Assistance Program
Supplemental tenure-based leave: self-care and family first
Life Insurance
Legal Assistance plan
Pet Insurance discount through the ASPCA
A killer culture with team members who have your back!
In-person and virtual connection points for culture building and team members who have your back!