Conversational AI Engineering Lead Director

CVS Health • Hartford, CT

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are looking for an exceptionally skilled and driven Conversational AI Engineering Lead Director. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top-tier products and services, specifically within the realms of voice and chat bots. If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.

Requirements

• 10+ years of experience with full stack development with languages such as Java, Python, React or Node.js.
• 10+ years of experience with open-source automation servers with either Jenkins or Octopus, or GitHub.
• 10+ years of experience with API integration tools such as Postman, Swagger or similar tools.
• 7+ years of experience in technology leadership roles.
• 7+ years of experience as a delivery lead for large-scale digital programs, working in a high-performance Agile environment.
• 5+ years of experience deploying applications integrated with cloud technologies.
• Strong understanding of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines).

Nice To Haves

• Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders.
• Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI.
• Experience developing and supporting voice and text chatbots.
• Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field.
• Familiarity with SAFE agile methodologies.

Responsibilities

• Provide technical leadership for 2-3 conversational AI delivery teams, ensuring alignment with business goals and customer needs.
• Lead the delivery of conversational AI capabilities, emphasizing full-stack development (NodeJs, Python etc.), including the integration of Large Language Models (LLM) and orchestrated applications.
• Build, mentor, and inspire high-performing teams of AI engineers and foster a culture of technical innovation, collaboration, and continuous learning.
• Continuously evaluate and drive adoption of emerging technologies to enhance solution capabilities and maintain competitive advantage.
• Ensure timely execution and quality outcomes while collaborating with various business units to communicate ongoing progress.
• Stay ahead of industry trends and emerging technologies.
• Champion best practices in AI and agile delivery.
• Ensure scalability, compliance, and performance of AI solutions.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Director