Wells Fargo is seeking a Conversational AI Manager to lead a team of resources focused on design, implementation, and care for our new AI driven Voice Self-Service platform. In this role, you will manage and develop a team of Conversational AI resources to design, configure, and maintain our new AI driven Voice Self-Service platform. Drive the team to create a new Voice Self-Service experience that will provide customers a low friction, natural way of interacting to obtain service on their accounts across all Wells Fargo product lines. The team will be responsible for design, implementation, and ongoing tuning of the NLP and AI models. Identify and recommend opportunities for process improvement that address long-term business strategies. Identify risks associated with technological strategies and propose alternative solutions. Determine appropriate strategy and actions of the design and implementation team to meet highly complex deliverables in a new CCaaS environment. Lead technology strategy development or design of technology processes, models, call flows, and standards. Interpret and examine technical solutions for functions with high complexity. Collaborate with business and technology management. Interact directly with vendors and other external contacts to ensure the building of effective and influential relationships. Manage allocation of people and financial resources for the Product teams managing the CCaaS platform. Develop and guide a culture of talent development to meet business objectives and strategy.