Conversation Designer - US

Cognigy • Plano, TX

106d • $110,000 - $140,000

About The Position

As a Conversation Designer in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You'll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows.

Responsibilities

• Creating engaging, natural, effective conversation experiences that meet the business needs of our customers
• Creating dialog flows and scripts for virtual assistants
• Understanding the needs, preferences and behaviors of the target users
• Defining intents and mapping out potential user journeys and responses
• Ability to lead insightful Conversation design workshops, highly collaborative sessions with our customers
• Developing personas for the virtual assistants, determining tone, personality and style of communication
• Helping customers build a Centre of Excellence by providing Conversational Design best practices
• Focusing on delivering high-quality service engagements tailored to provide the best ROI in terms of time and value
• Ability to deliver partner enablement activities, including trainings, workshops, product demonstrations and on-site visits

What This Job Offers

• Job Type: Full-time
• Industry: Publishing Industries
• Number of Employees: 101-250 employees