Convention Services Manager

DRIFTWOOD HOSPITALITY MANAGEMENT • Dallas, TX

7d

About The Position

Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.

Requirements

• 2 or more years of catering and rooms experience in the hospitality industry
• Proven track record of a consistent ability to provide quality service
• Excellent verbal and written English communication skills
• Knowledge of the Hotel brand’s policies and procedures, as well as convention/catering, F&B and hospitality professions.
• Computer literate with CI/TY preferred

Responsibilities

• Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc.
• Prepare the appropriate resumes and paperwork to ensure quality service.
• Monitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels’ agreements.
• Manage function details and related activities to ensure that program requirements are satisfied.
• Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Coordinates and communicates verbally and in writing with customers (internal and external) regarding event details.
• Follows up with customer post-event.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees