Convention Services Manager

Sonesta Hotels • Nashville, TN

113d

About The Position

The Convention Services Manager sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Convention Services Manager is responsible for coordinating meetings, conventions and other special events that are booked through the sales department. The Convention Services Manager synchronizes the needs of the group contact planning the event and the staff of the hotel to effectively execute the event function. The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders.

Requirements

• High school degree or equivalent required.
• 1-2 years sales or marketing related experience required.
• Knowledge of hotel sales and/or catering preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize and organize work assignments.
• Extensive knowledge of hotel and hospitality industry.
• Delphi and Opera PMS experience a plus.
• Proficient with Microsoft Office Suite or related software.

Nice To Haves

• College course work in related field preferred.

Responsibilities

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services.
• Plan and attend Pre and Post convention meetings.
• Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner.
• Implement a daily, weekly, and monthly checklist for the catering department.
• Build strong relationships with meeting planners and promote the hotel services and facilities.
• Work with sales staff to service and solicit new business.
• Work closely with other hotel departments to coordinate functions and events and ensure that banquet/meeting room set up is done according to client's needs.
• Complete post-conference reports of events for senior management and complete other reports as needed or requested.
• Attend weekly resume meetings.
• Assist the Director of Sales & Marketing/Director of Convention Services with budget and forecast and complete special projects and assignments as designated.
• Maintain high standards of personal appearance and grooming.
• Perform any other job-related duties as assigned.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)
• Free parking
• Free shift meal
• $60 Shoes for Crew credit per year
• Fun, family environment
• Sonesta Hotel Discounts (over 1,200 hotels world-wide)
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED