Convention Services | Event Services Manager

Fontainebleau Miami Beach • Miami Beach, FL

82d

About The Position

The Convention Operations Manager is the liaison for the convention meeting planner immediately after the pre-con meeting has concluded and the Banquet event orders have been updated with all revisions from the BEO review with the client. The Convention Operations Manager owns the convention and coordinates the daily operations of the conference for the Catering and Convention Services division and communicates all updated information and logistics to the operating departments throughout the hotel.

Requirements

• Well organized and demonstrated strong problem solving skills.
• Ability to develop strong professional relationships with vendors, guests and employees.
• Ability to communicate effectively and establish and maintain effective working relationships with staff.
• Must be able to multi-task, work independently and maintain a positive attitude within a very busy environment.
• Minimum of two (2) years Convention Services/Catering and hotel operations experience.
• Experience in a large convention hotel.
• Bachelor's Degree in Hospitality Management /Administration or related discipline preferred.

Responsibilities

• Lead and manage the operational management of the conference.
• Ensure all bookings are delivered to a high standard and meet agreed budget, performance, quality and guest targets.
• Responsible for elements of the overall department budget including supporting the Business Development and CS team in meeting sales and meeting planner satisfaction goals via the surveys.
• Take day to day operational decisions that impact the client/guest experience.
• Demonstrate the ability to deliver co-creation of services within the agreed financial guidelines and existing systems and procedures.
• Proactively monitor customer functions, spending 90% of each day interacting with meeting professionals and their attendees to ensure customer satisfaction.
• Review all relevant written communications, Daily Event Lists, Group Resumes, Banquet Event Orders.
• Ensure a smooth and seamless operation of all events and meetings by working closely with supporting departments to ensure efficiency of daily operations.
• Meet with Meeting Professionals/Convention and Catering Managers prior to the start of the first event to verify meeting specifications.
• Inspect and detail all meeting rooms/function spaces prior to the start of each event with sufficient time to make any necessary changes.
• Coordinate with all operating departments to ensure top product quality.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees