Convention & Banquet Set-Up Supervisor - Mandalay Bay

Mandalay Bay Resort And Casino • Las Vegas, NV

404d

About The Position

The Convention & Banquet Set-Up Supervisor at MGM Resorts International is responsible for overseeing the execution of conventions, meetings, and banquets at Mandalay Bay. This role combines operational leadership, client interaction, and hands-on problem-solving to ensure events run smoothly. The supervisor will manage a team tasked with setting up and tearing down events across various venues, ensuring exceptional service and client satisfaction.

Requirements

• Must be at least 21 years of age or older.
• High School Diploma, GED, or educational equivalent completed.
• 2+ Years of prior relevant experience with set-up and tear-down functions and events in an arena, hospitality, convention center, or related environment.
• Work varied shifts, including weekends and holidays.
• Prior experience in a leadership role.
• Proficient in Microsoft Office.
• Ability to multitask and maintain organization in a fast-paced environment.
• Team-centric with strong interpersonal skills.

Responsibilities

• Ensure efficient daily operation through the supervision of the set-up and tear-down of conventions, meetings, and banquets in the Conference Center, Arena, Studio Rooms, Hotel, and Pools.
• Foster effective communication with clients and Convention Services Managers to ensure client satisfaction.
• Attend pre-conference meetings on upcoming functions.
• Deliver team updates, conduct pre-shift meetings, motivate and direct team.
• Manage inventory equipment and supplies to maintain proper par stock levels.
• Communicate policies and procedures, and ensure compliance.
• Handle employee and guest complaints with the intent of resolving situations to the satisfaction of all parties.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts.
• Discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits including 401K Matching.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs, networking opportunities, and community involvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED