Convenience Store Manager (33580)

Agua Caliente Casinos•Rancho Mirage, CA

7d•Onsite

About The Position

This position manages a high-volume Convenience store and directs sales, casino and gas Operations. Responsible for supervising all employees necessary to achieve the financial, operational, and guest service expectations. Plans, organizes and sets administrative, operational, and revenue goals for the facility and assures that the facility is operating within tribal, federal and state regulations to protect the safety of employees, customers and the general public.

Requirements

10 years customer service, cash handling, and store experience including at least 7 years management experience
Must be 21 years of age
Must have a valid state Driver’s License
Must have good mathematical skills
Must have strong computer skills
Skilled in providing leadership to, supervising, training, and evaluating assigned staff
Ability to write reports and business correspondence. Ability to communicate effectively both verbally and in writing
Working knowledge of Point of Sale Systems and Convenience Store Software

Responsibilities

Motivate, encourage, and challenge all team members of Agua Caliente Fuel ensuring excellent customer service
Improves staff effectiveness by hiring, counseling, and training team members; plans, delegates, monitors, and appraises job tasks and results in a timely manner
Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept Maintain quality brand image standards
Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner
Provides customer service-related assistance, such as assisting customers with selection and/or purchase, and handling exchanges Resolves customer complaints, in a timely and professional manner
Monitor daily retail gasoline competitors and sending the prices to the corporate office in a timely manner as established by management
Complete daily paperwork and computer entry in a timely manner as established by management
Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives
Implement Monthly promotions, insure all POS advertising/signage is properly posted at the proper time
Manages all inventory
Communicate and perform all price change request, mark downs / ups
Communicate any problems with merchandise pricing to the Price Book Administrator
Implement and enforce all merchandising and vendor policies and procedures
Enforce all Safety and Security Issues and report any and all unsafe conditions
Conduct regular safety and Security Meeting with Director of Security
Report and process all employee and/ or customer incidents or accidents following company procedure
Monitor landscaping company, EVS and asses along with Security Department
Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures
Excellent communication skills with other Departments