Convenience Department Lead

coborns•Big Lake, MN

12d•$14 - $19

About The Position

The primary focus of this position is to assist the Sr Guest Service Manager in the operation of our retail convenience department. This individual is responsible to ensure that systems and processes related to the convenience department are evaluated, maintained and functioning properly. The Convenience Department Lead will assist to ensure exceptional guest service is provided by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Car Wash, Fuel, Money Orders, Western Union, Dry Cleaning, Postage, etc.). As a Convenience Department Lead, you are responsible for ensuring convenience related tasks are effectively managed, processing guest orders efficiently and accurately while providing exceptional guest service. As the Convenience Department Lead at Coborn's you will: Be responsible for ensuring tasks specific to convenience operations, which include fuel, carwash, beverage bars and other convenience services are performed regularly with priority to ensure compliance and high-quality standards. Specific areas of focus will be conducting and supporting inspections, maintenance and cleaning of equipment related to convenience operations (fuel pumps/kiosks, carwash bays, beverage bars, etc.) and promoting convenience services and specials offers to drive financial results. Be responsible for upholding Coborn’s high standard of service by supporting the operations of the store with a primary focus on the front-end. This includes, but is not limited to, cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, store pick-up, convenience operations. This support will also include being a point of contact for cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.) and conducting cashier accuracy audits. Serve as a point of contact for providing high-level troubleshooting of technical and people related situations to include timely communication to applicable store leadership. This area of focus will include, but not be limited to: pricing accuracy, equipment functionality, guest service levels and standards, personnel problems, etc. Provide backup coverage to all areas of the front-end which includes front-end key staff coverage, bookkeeping, Guest Services, store pick-up activities, cashiering, bagging, and pushing carts. Responsible for ordering supplies, maintaining point of sale system/machines, balancing tills, safety and cleaning of front-end area as directed by the store leadership, to include the Senior Guest Services Manager and/or Guest Services Manager. Performs other duties within the department or other areas as assigned. Maintains a clean and organized work environment. Observe and enforces all company policies, rules, and safety practices.

Requirements

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities.
We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

Responsibilities

Assist the Sr Guest Service Manager in the operation of our retail convenience department.
Ensure that systems and processes related to the convenience department are evaluated, maintained and functioning properly.
Assist to ensure exceptional guest service is provided by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Car Wash, Fuel, Money Orders, Western Union, Dry Cleaning, Postage, etc.).
Ensure convenience related tasks are effectively managed, processing guest orders efficiently and accurately while providing exceptional guest service.
Ensure tasks specific to convenience operations, which include fuel, carwash, beverage bars and other convenience services are performed regularly with priority to ensure compliance and high-quality standards.
Conducting and supporting inspections, maintenance and cleaning of equipment related to convenience operations (fuel pumps/kiosks, carwash bays, beverage bars, etc.) and promoting convenience services and specials offers to drive financial results.
Upholding Coborn’s high standard of service by supporting the operations of the store with a primary focus on the front-end. This includes, but is not limited to, cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, store pick-up, convenience operations.
Being a point of contact for cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.) and conducting cashier accuracy audits.
Serve as a point of contact for providing high-level troubleshooting of technical and people related situations to include timely communication to applicable store leadership. This area of focus will include, but not be limited to: pricing accuracy, equipment functionality, guest service levels and standards, personnel problems, etc.
Provide backup coverage to all areas of the front-end which includes front-end key staff coverage, bookkeeping, Guest Services, store pick-up activities, cashiering, bagging, and pushing carts.
Responsible for ordering supplies, maintaining point of sale system/machines, balancing tills, safety and cleaning of front-end area as directed by the store leadership, to include the Senior Guest Services Manager and/or Guest Services Manager.
Performs other duties within the department or other areas as assigned.
Maintains a clean and organized work environment.
Observe and enforces all company policies, rules, and safety practices.

Benefits

10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit!
Paid Time Off (PTO/Vacation)
Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!
Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
Paid Military Leave
Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month
Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!
Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!
Tools, resources and opportunities for career growth and development
401(k) plan options – we also match up to 20% of the first 5% contributed
Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!
Education benefits including tuition discount and scholarship programs
Additional Voluntary Benefits – such as vision, accident and critical illness insurances
Medical & Dental Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Tuition Reimbursement
Adoption Reimbursement
Paid Family Caregiver Leave
company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!