Controls System Engineer - Technical Support

KION Group•Grand Rapids, MI

1d•$65,000 - $140,000

About The Position

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customers. We offer: What We Offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Logistics and Supply Chain Careers at Dematic Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you. Tasks and Qualifications: What You Will do in This Role: Participates in the design of semi-complex systems that integrate hardware and software. Provides support in semi-complex material specification, schematic preparation and appropriate follow-up. Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction. Provides troubleshooting expertise to projects at customer facilities. Travel between 20-30% to different customer locations which may include weekends and overtime. What We are Looking For: Bachelor's Degree 2+ year's experience in a related field providing Customer Service Support Experience with Allen Bradley Logix PLC controls platforms Experience with controls hardware design Siemens and Modicon PLC experience a plus Electrical design experience Troubleshooting experience Strong Customer Service mentality Strong verbal communication skills over the phone Ability to work independently Database Administration skills preferred KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.

Requirements

Bachelor's Degree
2+ year's experience in a related field providing Customer Service Support
Experience with Allen Bradley Logix PLC controls platforms
Experience with controls hardware design
Electrical design experience
Troubleshooting experience
Strong Customer Service mentality
Strong verbal communication skills over the phone
Ability to work independently

Nice To Haves

Siemens and Modicon PLC experience a plus
Database Administration skills preferred

Responsibilities

Participates in the design of semi-complex systems that integrate hardware and software.
Provides support in semi-complex material specification, schematic preparation and appropriate follow-up.
Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
Provides troubleshooting expertise to projects at customer facilities.
Travel between 20-30% to different customer locations which may include weekends and overtime.