Controls System Engineer - Technical Support

KION•Grand Rapids, MI

6h•$65,000 - $140,000

About The Position

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customers. We offer: What We Offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here : https://www.dematic.com/en-us/about/careers/what-we-offer/ Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Logistics and Supply Chain Careers at Dematic Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you. Tasks and Qualifications: What You Will do in This Role: Participates in the design of semi-complex systems that integrate hardware and software. Provides support in semi-complex material specification, schematic preparation and appropriate follow-up. Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction. Provides troubleshooting expertise to projects at customer facilities. Travel between 20-30% to different customer locations which may include weekends and overtime.

Requirements

Bachelor's Degree
2+ year's experience in a related field providing Customer Service Support
Experience with Allen Bradley Logix PLC controls platforms
Experience with controls hardware design
Electrical design experience
Troubleshooting experience
Strong Customer Service mentality
Strong verbal communication skills over the phone
Ability to work independently

Nice To Haves

Siemens and Modicon PLC experience a plus
Database Administration skills preferred

Responsibilities

Participates in the design of semi-complex systems that integrate hardware and software.
Provides support in semi-complex material specification, schematic preparation and appropriate follow-up.
Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
Provides troubleshooting expertise to projects at customer facilities.