Controls Services Account Manager

Havtech LLC • Richmond, VA

7d

About The Position

The Controls Services Account Manager is responsible for driving revenue growth by developing, managing, and expanding customer relationships within the building automation and smart-building technology market. This role focuses heavily on consultative selling, helping customers understand the value of advanced automation solutions—especially remote monitoring, remote control capabilities, AI-driven optimization, and predictive analytics. The ideal candidate brings deep industry experience, a strong technical understanding of modern HVAC systems and BAS platforms, and the ability to translate customer challenges into tailored, high-value solutions.

Requirements

• 5+ years of experience in building automation, HVAC controls, smart-building technology, or related technical industries.
• Proven success in consultative, solution-oriented selling, ideally involving remote monitoring, digital services, or AI-driven platforms.
• Strong understanding of BAS, control theory, energy management, and emerging intelligent building technologies.
• Ability to interpret building plans, specifications, and technical requirements.
• Excellent communication, presentation, and relationship-building skills.
• Self-motivated and organized with the ability to manage complex sales cycles.
• Valid driver’s license and ability to travel regionally as required.

Nice To Haves

• Experience selling remote monitoring platforms, cloud analytics, or AI-based building optimization products.
• Familiarity with major BAS platforms (e.g., Tridium/Niagara, Honeywell, Alerton, Johnson Controls, Siemens).
• Ability to articulate the value of FDD, machine learning, and predictive maintenance technologies to non-technical and technical audiences.
• Experience working with building owners, facility managers, mechanical contractors, or energy services organizations.

Responsibilities

• Consultative Sales & Smart-Building Solutions
• Lead consultative engagements to diagnose customer needs, operational pain points, and long-term building performance goals.
• Educate customers on the benefits of remote monitoring platforms, cloud-based analytics, AI-enabled building optimization, and automated fault detection/diagnostics (FDD).
• Develop ROI-driven proposals that highlight performance improvements, energy savings, and operational efficiencies enabled by AI and remote access tools.
• Guide customers through digital transformation journeys—from legacy systems to modern, connected, intelligent building ecosystems.
• Sales & Business Development
• Develop and execute strategic sales plans to expand market presence with end users, building owners, property managers, and targeted prospects.
• Pursue system upgrades, retrofits, and migrations from existing AND competitor platforms.
• Generate new business through proactive outreach and relationship-building activities.
• Present and sell complete building automation system solutions and service offerings.
• Service Contract & Technology Subscription Sales
• Promote and sell service agreements, including:
• Remote support and diagnostics
• Cloud-based monitoring subscriptions
• AI-driven performance analytics
• Traditional preventive maintenance programs
• On-site staffing / outsourcing solutions
• Account Management
• Manage and grow an assigned portfolio of accounts, ensuring excellent service delivery and long-term customer satisfaction.
• Collaborate with internal teams to ensure proposed service and technology offerings align with all Havtech offerings to ensure customer needs and technical requirements are satisfied. Example: Turn-key HVAC retrofits and/or mechanical service solutions are included in our comprehensive offerings.
• Identify continuous improvement opportunities throughout the building lifecycle, including HVAC and automation upgrades, expanded remote monitoring, and AI-enhanced control strategies.
• Serve as the trusted strategic advisor to customers seeking improved performance, reduced energy consumption, and better insight into building operations.
• Collaboration & Internal Coordination
• Work closely with engineering, operations, project management, and executive leadership to deliver fully aligned solutions.
• Provide competitive intelligence and customer feedback to inform product strategy and pricing.
• Assist in forecasting, pipeline reporting, and strategic planning initiatives.

Benefits

• Play a key role in helping organizations transition to intelligent, data-driven building service operations.
• Represent cutting-edge technologies that drive measurable ROI and sustainability outcomes.
• Join a team committed to customer and employee satisfaction with a focus on innovation, customer success, and delivering market-leading HVAC solutions.
• Competitive compensation, commission, and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees