Controls Operations Service Manager

Engineered Cooling Services•Pensacola, FL

19h

About The Position

Engineered Cooling Services (ECS), the Southeast’s leading commercial HVAC service company, is currently seeking highly talented individuals to join our growing team. ECS specializes in energy efficient commercial HVAC services. At ECS, our people are our most important resource along with a deep commitment to our community. We continually strive to attract the best employees in the industry by offering competitive salary, advancement opportunities, excellent benefit packages and multi-level training opportunities. Position Description As a Controls Operations Service Manager, you will be responsible for leading a passionate team to deliver exceptional customer service by meeting clients’ needs and commitments. Controls Service Managers are responsible for the profitable execution of assigned maintenance and project deliverables with a strong focus on client retention. Controls Service Managers manage the financial health of their business unit by maintaining an effective balance between customer satisfaction and project financial results. They manage staff performance, streamline processes, analyze data, and manage the business to achieve organizational goals. They act as a critical link between customer support, field services, and company leadership. The manager will also adhere to all company safety standards, as well as following consistent and repeatable management procedures and processes.

Requirements

Minimum of (5) years’ service management experience in DDC controls
Proven experience in service operations, customer support, or similar managerial roles
Professional image, Strong Team Management, and Interpersonal Skills
Ability to analyze data and KPIs to drive improvements
Excellent logistics, communication and management skills
Valid driver’s license with clean driving record

Nice To Haves

Bachelor’s degree in business management, or a related field (preferred)

Responsibilities

Operational Efficiency: Streamline service processes, implement best practices, and optimize workflow to improve productivity.
Team Leadership: Recruit, train, mentor, and evaluate staff performance while ensuring a safe and motivating work environment.
Customer Satisfaction: Handle complex technical issues, resolve complaints, and monitor key performance indicators (KPIs) to maintain high service standards.
Strategic Planning: Collaborate with upper management to develop business goals, and coordinate with vendors or external partners.