Control Room Technician – Critical Environments
About The Position
JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We support your move! Relocation financial assistance provided to eligible candidates relocating to Colorado City, TX - subject to company terms. What this Job involves- The Control Room Technician will monitor, troubleshoot, and maintain the health of data center networks and systems. The Control Room Technician will serve as the first line of defense, responding to alerts, resolving issues, escalating problems as needed, and ensuring uptime and performance metrics are met. This role is critical to maintaining 24/7 availability and reliability of network services.
Requirements
- Associate’s degree in information technology, Computer Science, Networking, or related field (or equivalent experience).
- 1-3 years of experience in a Network Operations Center, data center, or IT support environment.
- Familiarity with networking concepts: TCP/IP, DNS, DHCP, VPNs, VLANs.
- Experience with network monitoring tools (e.g. SolarWinds, PRTG, Nagios, Zabbix).
- Basic knowledge of Linux/Windows server environments.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication.
- Willingness to work in a 24/7 shift rotation including nights, weekends, and holidays.
Nice To Haves
- CompTIA Network+, CCNA, or similar certification.
- Experience in a high-availability data center environment.
- Familiarity with cloud platforms (AWS, Azure, GCP).
- Scripting skills (e.g., Bash, Python, PowerShell) are a plus.
Responsibilities
- Monitor network systems, servers, and data center infrastructure for alerts and performance issues using Network Operations Center tools and dashboards.
- Respond to system and network alerts, assess severity, and take appropriate action.
- Perform basic troubleshooting and diagnostics on network equipment (routers, switches, firewalls, etc.)
- Escalate unresolved issues to appropriate Tier 2/3 teams or vendors with detailed documentation.
- Maintain accurate logs of incidents, events, and problems using ticketing systems (e.g. ServiceNow, Jira).
- Perform routine system checks, maintenance tasks, and patch management under supervision.
- Support disaster recovery and incident response processes.
- Collaborate with network engineers and data center teams to improve system performance and reliability
- Maintain documentation of procedures, network diagrams, and support materials.
- Follow strict control and security protocols.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
