Control Manager Transfer Agency

JPMorgan Chase & Co.•Jersey City, NJ

55d

About The Position

Join a dynamic team where your expertise in controls management will drive operational excellence and risk mitigation. This role offers significant career growth, exposure to senior leadership, and the opportunity to make a meaningful impact on our Securities Services business. You’ll collaborate with talented professionals and benefit from JPMorganChase’s competitive compensation and exceptional benefits. Be part of a team that values innovation, strategic thinking, and continuous improvement. As a Control Manager in the Securities Services Operations Control Management team, you will play a key role in maintaining a robust control environment and managing operational risks. You will work closely with cross-functional teams to identify risks, design effective controls, and implement sustainable solutions. Your work will directly contribute to the firm’s commitment to operational excellence and client trust. You will have the opportunity to present insights to senior leadership, manage impactful projects, and support the ongoing success of our business. We value your strategic thinking, client focus, and ability to drive process enhancements. The Securities Services business supports institutional investors, alternative asset managers, broker dealers, and equity issuers globally. This role focuses on Alternative Fund Services Investor Relations, providing critical services such as shareholder record maintenance, investor AML/KYC checks, and client statement distribution. You will engage with stakeholders across Operations, Technology, Product, and other functions, ensuring alignment with business objectives and industry standards.

Requirements

Extensive experience in Securities Services and Alternative Fund Services Investor Relations
Experience in controls management, operations, or audit
Strong analytical, problem solving, and process mapping skills
Initiative in identifying issues and proposing effective remediation plans
Strong organizational and project management skills
Excellent decision-making skills and judgment
Ability to manage global, cross-business issues
Strong influencing and communication skills, both written and verbal
Ability to liaise with senior management and report on strategic milestones
Proficiency in MS Office applications

Nice To Haves

Experience partnering with diverse teams to drive efficiency and process enhancement
Background or knowledge of 12 CFR part 9 obligations
Experience in process re-engineering
Ability to question and probe activity/functions across multiple business areas
High attention to detail and ability to succinctly frame issues and recommendations
Experience in presenting activity and progress to senior management
Knowledge of regulatory requirements impacting Securities Services

Responsibilities

Lead the creation and implementation of control frameworks to ensure operational efficiency and compliance
Conduct risk assessments to identify vulnerabilities and design effective controls
Monitor and evaluate control effectiveness, recommending improvements to meet firmwide standards
Manage large-scale projects related to operations control management, ensuring timely execution
Analyze data and present insights to senior leadership on operational risk
Offer actionable recommendations for control enhancements
Engage with stakeholders to build lasting relationships and ensure business alignment
Stay updated on industry trends and regulatory changes to improve control processes
Support the maintenance of shareholder records and investor AML/KYC checks
Oversee the processing of subscriptions and redemptions
Produce and distribute investor and client statements

Benefits

competitive total rewards package including base salary determined based on the role, experience, skill set and location
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
comprehensive health care coverage
on-site health and wellness centers
a retirement savings plan
backup childcare
tuition reimbursement
mental health support
financial coaching

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