Control Manager – Issue Management

JPMorgan Chase & Co.•Tampa, FL

12h

About The Position

Join a team where your expertise in risk management and transformation can make a real impact. As a Control Manager, you’ll have the opportunity to shape the future of operational controls, leveraging technology and data to deliver smart solutions. Grow your career in a collaborative environment that values innovation and continuous improvement. Be part of a team that supports your development and rewards your contributions. As a Control Manager within the Issue Management & Advisory, Client Onboarding & Documentation team, you will proactively identify and address operational and technology risks. You will work closely with senior management and business stakeholders to deliver risk reduction solutions and support large-scale change initiatives. Your role is essential in maintaining and enhancing the control environment for Know Your Customer (KYC) Operations and Digital Document Services. You will help foster a culture of proactive risk management and continuous improvement. You will partner with colleagues across business, operations, legal, compliance, risk, audit, regulators, and technology control functions to drive consistent and rigorous operational risk practices. The team is focused on delivering transformation through technology, including AI and LLM, and supporting the firm’s digitization strategy. You will guide data-driven approaches for business analysis and change testing, ensuring sustainable implementation of operational changes.

Requirements

5 years of experience in risk and controls functions, KYC maker/checker, or audit/compliance background
Experience delivering change and transformation through a control mindset
Excellent analytical and research skills; detail-oriented with ability to deep-dive and resolve issues
Experience utilizing new technologies for control or transformation, including AI/LLM or similar tools
Proficiency with data tools to interrogate data sets
Quality-focused work ethic with a strong controls mindset
Strong time management skills; self-directed and able to manage high-pressure, time-sensitive tasks
Demonstrated flexibility and ability to operate in a transformative environment

Nice To Haves

Experience partnering across business, operations, legal, compliance, risk, audit, regulators, and technology control functions
Ability to guide teams on data-driven approaches for business analysis and change testing
Proven track record of breaking down silos and delivering smart solutions
Experience supporting large-scale change initiatives

Responsibilities

Identify and dimension operational and technology risks using data analysis and root cause investigation
Deliver risk reduction solutions in partnership with stakeholders
Manage and prioritize work to meet internal and regulatory deadlines
Apply a transformation mindset, leveraging technology including AI and LLM to address risks strategically
Guide the team on data-driven business analysis and change testing
Advise on risks and required controls for large-scale change initiatives
Partner with operations to implement sustainable operational changes
Foster a proactive risk and control culture using proven evaluation strategies
Continually reassess key risks and controls to support evolving business and regulatory needs
Ensure operational practices comply with relevant risk standards, policies, and regulations
Break down silos and deliver smart solutions to transform the control environment