Control Manager – Executive Director

JPMorgan Chase & Co.•New York, NY

About The Position

Our Chief Administrative Office (CAO) is comprised of multiple global functions that support JPMorgan Chase's businesses in 60 countries, including Finance & Business Management (F&BM), Global Real Estate, Global Security, Document & Business Solutions, Global Supplier Services, CAO Strategic Initiatives, Corporate Aviation, Corporate Insurance, Amenity Services, Firmwide Business Resiliency, and Firmwide Business Workforce Strategy. CAO colleagues around the world are helping the company work better, faster, cheaper, and safer. We protect and support employees by providing a multitude of critical services across the firm's global operations. As a Control Manager – Executive Director on the Global Supplier Services (GSS) team, you will serve as a senior controls leader responsible for the integrity of the control environment across all GSS operations. You will be in a high-visibility leadership role requiring sound judgment, strong stakeholder engagement, and disciplined execution to support regulatory and firm expectations across supplier-related financial transactions, compliance, and operational processes. You will provide strategic oversight for GSS processes including accounts payable operations, invoice processing and payments, supplier onboarding and maintenance, supplier diversity programs, expense and travel management, procurement operations, and accounts receivable functions. You will be required to have deep expertise in control frameworks, risk assessment, and the ability to partner effectively with business leaders, finance, legal, global security, audit, compliance, and technology stakeholders to identify control issues, oversee timely remediation, and promote a strong and sustainable control environment.

Requirements

Bachelor's degree or equivalent work experience with minimum 10 years of financial services experience in Risk and Control Management, Quality Assurance, Compliance, or Audit
Deep expertise in control and risk management concepts, with the capability to design, develop, and critically evaluate comprehensive risk management frameworks in collaboration with business leaders
Visionary and innovative leader who takes ownership and drives transformative change, with extensive experience leading in dynamic, fast-paced environments
Proven track record of strong leadership capabilities, with significant experience navigating matrix-reporting work environments and fostering collaboration across multiple teams and functions
Exceptional communication skills both in writing and verbally, with the ability to articulate complex concepts to diverse audiences including senior executives
Strong interpersonal and stakeholder management skills, with the ability to build strategic relationships and manage competing priorities effectively
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) to create impactful presentations and reports

Nice To Haves

In-depth knowledge of CORE, Operational Risk, and Controls, with a strong understanding of their application in quality assurance and risk management
Proven experience supporting accounts payable, supplier management, procurement operations, tax compliance, or financial transaction processing from a controls, audit, or risk perspective
Familiarity with accounts payable systems and platforms such as Ariba, SAP-AP, Concur, or similar enterprise financial systems
Proficiency in data analytics and visualization tools such as Alteryx, Tableau, RPA, UiPath, Python, or MSSQL Server
Ability to translate complex business and functional challenges into analytical and automation technical architectures, driving innovative solutions
Exceptional research and writing skills, along with expertise in deck design and presentation

Responsibilities

Execute and architect a comprehensive quality assurance and control management strategy that integrates with the organization's risk management frameworks and strategic business objectives across all Global Supplier Services operations
Provide strategic leadership in conducting in-depth risk analyses, identifying control issues, performing root cause analyses, and implementing effective remediation strategies across invoice operations, supplier management, tax compliance, procurement, and payment processing
Design, implement, and maintain an enhanced control framework for GSS processes, ensuring alignment with firmwide policies, regulatory requirements, and industry best practices
Cultivate and maintain strategic relationships with GSS leadership, Finance, Legal, Sourcing, Global Security, Compliance, Audit, and Technology to ensure alignment on risk and control priorities
Direct the analysis of program-related data (e.g., KRI/KPI) and develop insightful, data-driven reports to inform strategic business decisions and governance forums
Ensure the highest standards of accuracy and transparency in documentation and reporting of Quality Assurance testing outcomes, control evaluations, and risk assessments
Inspire and mentor the Controls Team, fostering a culture of continuous improvement, innovation, and operational excellence

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume