Control Manager – Consumer and Community Banking - Vice President

JPMorgan Chase & Co. • Columbus, OH

4h

About The Position

Join JPMorgan Chase and help shape the future of risk and control management. As
a Vice President, Control Manager, you will partner across teams to drive
innovation, strengthen controls, and deliver meaningful business impact. You
will grow your career in a collaborative environment that values inclusion,
agility, and continuous improvement.

As a Vice President, Control Manager in the Consumer and Community Banking team,
you will design, implement, and optimize controls that foster a proactive risk
culture. You will collaborate with stakeholders to identify gaps and emerging
risks, integrate controls into products and processes, and advance automation
and analytics to improve decision-making. You will help execute strategic
initiatives while maintaining a rigorous control environment that identifies,
escalates, and mitigates risks in a timely manner.

You will work closely with partners across Business, Operations, Legal,
Compliance, Audit, regulators, and Technology Control functions to deliver
integrated solutions. Your contributions will support consistent execution of
Consumer and Community Banking standards and reinforce our commitment to
operational excellence.

Requirements

• Bachelor’s degree or equivalent experience.
• 7 years of experience in financial services in controls, audit, quality assurance, operational risk, or compliance.
• Proficient knowledge of control and risk management concepts; ability to design, enhance, and evaluate operational risk frameworks.
• Strong project management skills; ability to manage schedules and deadlines across multiple projects.
• Knowledge of agile methodology in product/technology development lifecycle management.
• Experience working in cross-functional teams with stakeholders across Business, Operations, Legal, Compliance, Audit, and Technology.
• Ability to identify, remediate, and report control issues, inconsistencies, and redundancies.
• Advanced analytical skills; ability to synthesize large datasets and formulate conclusions.
• Strong communication skills; ability to create and deliver executive-ready presentations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Visio.
• Ability to work independently, manage multiple tasks, and adapt to a fast-paced environment.

Nice To Haves

• Experience engaging with regulators and Technology Control functions.
• Experience advancing agile transformation programs aligned to product architecture.
• Experience influencing a proactive control culture and leading change management.
• Professional certifications (e.g., CRCM, FRM, CISA, PMP).
• Experience developing compelling executive presentations and recommendations.

Responsibilities

• Lead the development and implementation of control strategies for firmwide and Consumer and Community Banking strategic initiatives.
• Collaborate with business partners, control teams, and stakeholders to design innovative, risk-based controls.
• Support agile transformation for technology initiatives aligned to product architecture.
• Identify integration points between control strategies and existing products and processes.
• Partner with leadership to identify and prioritize enhancements within existing control programs.
• Facilitate cross-functional workstreams and advise management on key decision points.
• Execute strategy and project roadmap; proactively identify, escalate, and resolve issues end-to-end.
• Engage with Business, Operations, Legal, Compliance, Audit, regulators, and Technology Control functions.
• Manage partner engagement and communicate updates to senior management and key stakeholders.
• Promote a proactive control culture using proven evaluation methods and sound change management protocols.
• Analyze program data to produce insights and reports; provide training on control and operational risk evaluation processes across business units.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level