Control Center Operator

Waterfleet•San Antonio, TX

18h•Onsite

About The Position

The successful candidate will provide continuous monitoring, analysis, and operation of WaterFleet’s systems and technology. By using real time surveillance dashboards, SCADA tools, and live maps they will strive to increase unit performance and reduce downtime through remote technical troubleshooting. They will also be expected to collaborate with the field and dispatch teams with the specific goal of increasing operational efficiency and ensuring the consistent delivery of a quality product to our customers. This role will also be able to contribute specific ideas and feedback that will be continue development of WaterFleet’s SCADA applications.

Requirements

High School Grad or GED, college degree preferred
2+ years in a field operation or compliance-based position
Acceptable background check, clear of DWI convictions, for the last 5 years
Valid US driver’s license and strong driving safety record (no more than 2 moving violations in the previous 3 years).
Microsoft Office Products, eWON/Talk2M and SCADA proficiency
Ability to work 12-hour shifts in an office environment, with the potential for a rotating day/night hitch schedule
Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.

Nice To Haves

Motivated to drive efficiencies and learn new technologies
Ability to execute in an environment with competing priorities
Ability to leverage technology, guide process and systems discussions
Ability to make well-informed decisions in a fast-paced work environment
Ability to communicate in a positive, respectful, and effective manner to both field and office personnel regarding technical and business-related needs.
Obtain a Class “D” Texas Commission on Environmental Quality Water or Wastewater Operator License within 1 year of assignment/employment.

Responsibilities

Monitor Mobile Water and Wastewater systems by utilizing alerts, historical data, and real-time analysis to provide real time feedback and diagnostics to field personnel.
Identify system failures, troubleshoot and attempt to correct remotely, and create necessary work orders for corrective repairs.
Perform data validation, analysis, and reporting for the operations team.
Ensure that data integrity is high to provide a solid basis for decision making.
Collaborate with field operators and technicians to communicate work orders and system issues to address problems according to severity level.
Escalate ongoing problems and operational issues to supervisors and operations team.
Serve as a central point of contact and information center for Operations personnel and field related activity.
Function as a field contact for Sales and Business Development
Manage automated reports needed by management; identify and develop additional tools and reports as needed.
Drive engagement with other departments (Compliance, Accounting, etc.) to ensure strong working relationships.
Interact and share ideas with Operations Teams to drive efficiencies and reduce operating costs.
Communicate often with field operators and supervisors to ensure effective support to their team and provide value where most needed.
Work with Business Intelligence Team on ideas and enhancements.
Provide use case scenarios to support development ideas.
Provide training to various personnel on the tools utilized in the Bridge.
Actively collaborate and foster relationships with other Bridge operators on all shifts and hitches.