Control Center Agent (Full-Time)

American Airlines Group • Arlington, VA

104d • $18

About The Position

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Control Center Agent in our Ground Handling Department. The primary responsibility of the position is to serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel. This role monitors flight task progress during the turn process while communicating cancellations, service requests, and flight updates to the respective departments and business partners.

Requirements

• Ability to perform multiple tasks simultaneously and accurately (i.e. updating internal systems while answering phone calls and listening to one or more radio channels/frequencies)
• Ability to work under tight time constraints and in high pressure situations while receiving communication from multiple sources simultaneously
• Ability to rotate through different position assignments within the Control Center and adhere to company performance standards and task deadlines
• Advanced ability with Microsoft Office Suite
• Ability to work collaboratively with all levels of station personnel, support staff, and both internal and external stakeholders

Nice To Haves

• Two (2) years of airport ramp or passenger service experience
• Previous Hub Control Center experience
• Familiarity with Lengthy Tarmac Delay (LTD), Federal Aviation Administration (FAA), and Aircraft Operator Standard Security Program (AOSSP) regulations
• Experience with Ascent Right Now View, Ground Event Tracker (GET), and QIK

Responsibilities

• Serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel
• Monitor flight task progress and coordinate the successful execution of turns
• Proactively update published estimated departure times for flights to provide accurate information to customers, station personnel, and business partners
• Adjust future flight gating and remote parking to reduce customer impact and maintain operational integrity
• Communicate gate changes, cancellations, service requests, and flight updates to other departments and business partners
• Oversee deicing and fueling activities
• Monitor and track long taxi delays to ensure compliance with lengthy tarmac delay regulations

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

What This Job Offers

• Job Type: Full-time
• Industry: Air Transportation
• Education Level: High school or GED