Contractual Deal Strategy, Contracting and Risk Support Senior Manager - National_Office

Deloitte•Cleveland, OH

44d

About The Position

National Office Team The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte's overall success. Whether focused on project financials, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities, these professionals ensure that our Firm operates efficiently and that our people are able to effectively serve clients every day. Recruiting for this role ends on 12/12/2025. The Team The mission of Quality and Risk Management (QRM) is to manage the risk in our growing and increasingly complex business to improve financial performance and protect the firm's assets and reputation. Work you'll do Deloitte Consulting LLP's QRM group is seeking a Risk Manager with extensive experience in supporting complex deals and contract structuring, drafting customized contractual provisions, and risk review, negotiations, operations, and operational aspects of professional services contracts - with an emphasis on information technology services. The role will span two functions: i) as a key member of a specialized pursuit team, supporting Operate pursuits and engagements in the lead QRM role or in a QRM/Operate subject matter expert role mentoring Core Risk Managers; and ii) developing artifacts, trainings, and best practices for Core Risk Managers. Both functions are described in detail below.

Requirements

Experience Requirements: Minimum 8-10 years of direct contract negotiation for technology services
Education: BBA/BA/BS in related field
Ability to travel up to 25%, on average, based on the clients and industries/sectors you serve
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Experience in writing and reviewing scope of work documents, with a focus on incorporating actionable and measurable guidance to address specific risks around delivery execution
Proven willingness to listen and learn, and a consistent record of driving results and making and explaining appropriate decisions (even when this leads to tough business discussions)
Strong understanding of professional services contracting lifecycle, with an emphasis on technology services
Proven track record influencing diverse sets of stakeholders and driving common outcomes, with a strong understanding of commercial contracting processes, including terms and conditions
Outstanding verbal/written communication, collaboration, interpersonal, and negotiation skills to lead an environment driven by customer service and teamwork
Excellent leadership skills, including ability to prioritize critical needs, act decisively, balance risk appetite with growth objectives, and handle a high volume of complex tasks within a given timeframe
Experience working directly with senior level individuals (internally and externally) and supporting complex services pursuits that are driven for clients by third party advisors and law firms
Diverse network, with knowledge of cross-industry and cross-portfolio issues that impact QRM
Ability to bring fresh ideas and thinking to help QRM serve the changing needs of Consulting Services
Ability to work autonomously in a matrixed, fast-paced, multi-task environment

Nice To Haves

Experience with technology implementations, professional services, and hybrid contracts
Education: Masters' Degree

Responsibilities

Assist with deal desk and contract review activities. Support our sales team with deal and contract structuring, RFI/RFP/Proposals, contract reviews (e.g., master agreements, services schedules, subcontractor agreements, technology license agreements, confidentiality agreements and teaming agreements), drafting custom provisions, and negotiations - all related to complex professional services heavily centered on technology.
Intersect with various functions including sales, legal, finance, and delivery to act as a strategic advisor to help optimize deal flow along with sales and contracting cycles, working most closely with the Business and legal.
Provide authoritative guidance to align business arrangements with Firm policies and risk tolerances.
Drive initiatives related to risk and quality for the Operate engagement model, including developing best practices for:
Systematic risk evaluation and mitigation approaches (e.g., contractual and operational)
Reusable artifacts (e.g., playbooks, templates, checklists) for Risk Managers and practitioners to use to facilitate optimal risk navigation, contracting, and delivery outcomes
Strategy and guidance around complex hybrid services engagements with third party technologies and subcontractors involved
Identification and facilitation of resolution of Independence issues
Commercial/financial issues and implications associated with certain Operate constructs (e.g., complex invoicing methodologies; investments, rebates, and "sticky deal constructs")
Mitigate delivery quality risks during proposal development, during contracting, at engagement startup, and throughout service delivery for Operate engagements.
Assist with ongoing contracting, risk management, and mitigation support for ongoing contracting requirements - SOWs, Change Orders, amendments, and renewals.
Facilitate continued compliance with contractually required policies and processes, non-standard obligations and restrictions, and with the Firm's internal policies.
Provide coaching, guidance, and mitigation suggestions through the engagement lifecycle to Business leaders on critical risk and quality issues.
Drive creation of reusable artifacts and templates, including checklists, modular contract language, and recommended internal processes related to Operate-specific services.
Support strategic initiatives pertaining to development/updating of processes, tools, and templates to improve overall risk management and contracting practices and to help drive adoption of such processes, tools, and templates.