Contracts Processor - Closer

Hilton Grand Vacations • Ridgedale, MO

71d

About The Position

As a Quality Assurance Specialist, we are looking for a strong-minded individual who is looking to be involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience, this may be the perfect job for you!

Requirements

• Ability to work flexible schedules including mornings, evenings, weekends, and holidays.
• Strong ability to efficiently resolve complex customer service issues.

Nice To Haves

• Timeshare Sales Experience
• Timeshare Quality Assurance Experience
• CRM Software Experience
• Microsoft Product Experience

Responsibilities

• Act as the primary liaison to the customer and manage the customer follow-up process regarding contracts and deeding of the client’s new purchase.
• Ensure new owners understand their paperwork and contracts, assisting them in making their reservations and providing all necessary information to feel comfortable with their purchase.
• Be directly responsible for follow-up and post-sale contact with new owners to assist in reducing cancellations.
• Work closely with the Sales and Hospitality team to maintain a high quality of customer service.
• Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership.

Benefits

• Excellent earnings package and uncapped commissions.
• Outstanding health care options (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Automatic enrollment in the HGV Retirement Savings Plan.

What This Job Offers