Contracts Manager
About The Position
Review, draft, and negotiate customer-facing commercial agreements, including SaaS subscription contracts, order forms, and amendments. Serve as a key business partner to the Sales organization, providing guidance to ensure deals align with SmartBear's risk tolerance and operational standards. Collaborate with internal stakeholders such as Finance, Deal Desk, and Security to facilitate deal approval and execution. Own and manage SmartBear's Contract Lifecycle Management (CLM) program (Ironclad), ensuring workflow optimization, data accuracy, and efficiency. Support ongoing operational initiatives across contracts, systems, and tools-including template maintenance, SOP updates, and training materials. Provide support for customer diligence, including RFP responses, supplier documentation, and compliance inquiries.
Requirements
- 5+ years of contract management or similar experience in a SaaS or technology environment.
- Strong experience drafting and negotiating B2B commercial agreements, particularly SaaS subscription agreements and NDAs.
- Demonstrated success supporting Sales teams and collaborating with cross-functional stakeholders.
- Experience leading or administering a CLM platform, ideally Ironclad.
- Excellent project management skills with the ability to balance contract turnaround with broader operational initiatives.
- Strong understanding of core contractual concepts (confidentiality, limitation of liability, indemnification, and data security).
- Outstanding communication skills and a pragmatic, business-oriented approach to risk.
Nice To Haves
- (Preferred) Familiarity with Salesforce and AI-based contract review tools.
Responsibilities
- Review, draft, and negotiate sales-focused commercial agreements, including SaaS subscription agreements, order forms, renewals, amendments, and NDAs.
- Act as a primary contracting partner to the Sales team, providing strategic guidance to accelerate deal cycles and ensure alignment with SmartBear's commercial and risk positions.
- Partner closely with Sales, Finance, Deal Desk, and Security to move deals through internal approvals and resolve contract-related questions.
Benefits
- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
- We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
- We are guided by a People and Culture organization-an important distinction for us. We think about our team holistically-the whole person.
- We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
501-1,000 employees
