Contracts Manager

Upshop•Miami, FL

4d•Remote

About The Position

Upshop powers smarter store operations for retailers by combining data, AI, and execution workflows across fresh, center store, and inventory management. Our platform helps retailers reduce waste, optimize inventory, and improve profitability at scale. We are looking for an experienced Contracts Manager (Contract/Fractional) to support our commercial team by managing and negotiating customer agreements. This role will focus on reviewing, redlining, and negotiating SaaS contracts, ensuring alignment with Upshop’s risk posture while enabling deal velocity. This is a high-impact, execution-oriented role ideal for someone who has operated in fast-paced SaaS environments and can work directly with Sales, Legal, and Finance stakeholders.

Requirements

5+ years of experience in contracts management, legal ops, or commercial legal roles
Strong experience negotiating SaaS agreements (MSAs, DPAs, SLAs, enterprise deals)
Deep familiarity with key legal concepts:
Limitation of liability
Indemnification
Data privacy & security (GDPR/CCPA awareness)
Service levels & uptime commitments
Proven ability to negotiate directly with enterprise customers
Comfortable operating in a high-growth, fast-paced SaaS environment
Strong judgment with a pragmatic, business-oriented mindset
Excellent written and verbal communication skills

Nice To Haves

Experience in retail, grocery, supply chain, or store operations software
Background working with private equity-backed or growth-stage SaaS companies
Familiarity with tools like Ironclad, DocuSign CLM, or similar contract lifecycle platforms

Responsibilities

Contract Review & Redlining
Review, draft, and negotiate customer agreements (MSAs, Order Forms, DPAs, SOWs)
Lead redline negotiations with customers and their legal teams
Balance risk mitigation with commercial pragmatism to avoid deal friction
Deal Support
Partner closely with Sales to accelerate deal cycles and remove contract bottlenecks
Provide clear guidance on acceptable positions, fallback language, and trade-offs
Join customer calls when needed to resolve contractual issues in real time
Standardization & Playbooks
Help refine and maintain contract templates and fallback positions
Build and document negotiation playbooks and clause libraries
Identify recurring negotiation themes and recommend structural improvements
Risk Management
Ensure contracts align with company policies on liability, indemnification, data privacy, and SLAs
Escalate non-standard or high-risk terms appropriately
Collaborate with outside counsel as needed for complex issues