Contracts Coordinator

Rotork•Houston, TX

About The Position

Entry level position responsible for delivering great intentional customer experiences. Key responsibilities include ensuring orders are managed in a timely and accurate manner based on quotes for both standard and customized solutions by pro-actively engaging with customers, working closely with the sales team and operations teams. This role also handles a range of other customer queries, ensuring customer satisfaction by collaborating with other departments and pro-actively addressing any issues.

Requirements

0-2 years' experience in relevant/similar role
Strong Customer Service experience
Role model for Rotork DNA behaviors in all aspects
Strong leadership qualities and customer focused attitude
Good communication and interpersonal skills with a strong customer focus.
Able to multitask and effectively manage differing priorities as they emerge.
Works both independently and effectively as part of a wider team.
Builds strong relationships with customers and other internal departments to ensure customer satisfaction through delivering consistent and reliable support.
Strong attention to detail and the ability to work under pressure.
Proactive approach to challenges with a focus on finding solutions.
Able to manage and lead change in a dynamic environment.
Understands what impact decisions have on a business performance – demonstrates good commercial awareness.

Nice To Haves

Degree, qualification or equivalent
Experience of flow control industry or similar
Experience in using Enterprise Resource Planning (ERP) Systems
Technically proficient in IT programmes such as ERP Systems (MTMS, Global Shop), CE, D365, SharePoint, Microsoft (basic knowledge of Outlook, Word, Excel)
Up to date on market trends and emerging technologies to respond effectively on changing customer needs.

Responsibilities

Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times.
Ensure the integrity of any data input and maintains records as required.
Maximize opportunities for new business with existing customers (through opportunities for value selling including cross selling).
Respond professionally and accurately to all other customer queries within agreed timescales.
Use existing procedures and policies to solve routine or standard problems.
Manage customer orders within the company's Material Requirements Planning (MRP) system, including processing changes and addressing any customer enquiries.
Manage status report submittals on a recurring basis as required by the customer.
Manage documentation requirements of orders when needed to ensure approvals are in place to support Rotork delivery commitment.
Liaise and negotiate with customers, internal departments and Factory regarding order fulfilment or special requirements.
Work with the Quality department to resolve and investigate customer and quality complaints, ensuring customer expectations are managed through to resolution.
Clarifies delivery dates and addresses delays in production and delivery with relevant contact points, ensuring issues are resolved and communicated to the customer as needed.