About the position
Rapiscan Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. Our products range from hand held metal detectors to Real Time Tomography used to inspect baggage, cargo, people, vehicles and other objects for people, weapons, explosives, drugs, money, and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities. We are looking for a Contracts Coordinator to join our team in Billerica MA! This individual will work under moderate supervision in the call center to achieve overall sales goals as set forth by service management. They will conduct outbound customer calls to a pre-determined list of prospects. They'll be responsible for helping our field sales team maintain positive relationships and sell additional products to established customers.
Responsibilities
- Interact with existing and internal customers and/or by phone and/or e-mail.
- Use independent judgment to sell Rapiscan's products in accordance with our company policies and service standards.
- Creates quotes and/or service agreements and assure these items reach our customers per the confirmed due date.
- Team with Outside Sales Reps and provide support for accounts in the assigned territory.
- Generate sales through prospecting, lead follow up, and lead qualification.
- Maintain a robust opportunity pipeline by telephoning prospects and qualifying them.
- Respond to requests from potential customers for information and give online presentations.
- Remain knowledgeable and up-to-date on changes and developments with regard to Rapiscan products and services.
- Keep management informed of all activity, including timely preparation of reports.
- Track and improve 'first contact to close' time.
- Maintain a log of new feature requests by customer (backlog of opportunities).
- Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
- Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
- Report any quality problems or defects to management for corrective action.
Requirements
- High School Diploma or equivalent required.
- Service Contracts Administration - 3+ years of experience desired.
- Outstanding customer service and persuasive speaking skills.
- Passionate and positive attitude.
- Comfortable with technology.
- Self-starter.
- Enjoy meeting/talking to people.
- Strong General computer operating skills.
- Strong communication skills.
Benefits
- Life at OSI
- Equal Opportunity Employer - Disability and Veterans
