Contracts and Renewal Specialist

Intelliswift Software • Santa Clara, CA

79d • $41 • Remote

About The Position

The Contract Renewal Specialist will lead the re-contracting process for existing customers, transitioning them to the Client's contract structure with clear guidance and communication. This role involves developing and implementing strategies to streamline the re-contracting process, minimizing customer disruption and enhancing satisfaction. The specialist will manage the end-to-end annual renewal cycle for a portfolio of small and mid-sized business (SMB) customers and identify and drive expansion opportunities within existing SMB accounts in collaboration with the Customer Success team. Additionally, the specialist will guide customers through complex contracting processes, including approvals and procurement workflows with Deal Desk teams, while maintaining accurate and up-to-date customer data and renewal pipeline in the CRM, preferably Salesforce. Coordination with Finance, Customer Success, and Sales Operations teams is essential to ensure contract accuracy, compliance, and timely execution. Acting as a trusted advisor to customers throughout the contract lifecycle, the specialist will clearly communicate key dates, deliverables, and next steps.

Requirements

• 3+ years of experience in contract management, account management, or sales operations.
• Familiarity with CRM systems, with Salesforce experience strongly preferred.
• Proven experience managing complex contracting processes.
• Strong customer-facing communication skills.
• Highly organized and detail-oriented.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working in or with SaaS companies is a plus.
• A proactive, solutions-oriented mindset.

Nice To Haves

• Experience working in or with SaaS companies.

Responsibilities

• Lead the re-contracting process for existing customers.
• Develop and implement strategies to streamline the re-contracting process.
• Manage the end-to-end annual renewal cycle for a portfolio of SMB customers.
• Identify and drive expansion opportunities within existing SMB accounts.
• Guide customers through complex contracting processes.
• Maintain accurate and up-to-date customer data and renewal pipeline in the CRM.
• Coordinate cross-functionally with Finance, Customer Success, and Sales Operations teams.
• Act as a trusted advisor to customers throughout the contract lifecycle.

Benefits

• Remote work opportunity.
• Competitive pay rate of $41.00/hour.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree