Contracts and Renewal Specialist
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About The Position
The Contracts and Renewal Specialist will lead the re-contracting process for existing customers, ensuring a smooth transition to the client's contract structure with clear guidance and communication. This role involves developing and implementing strategies to streamline the re-contracting process, minimizing customer disruption and enhancing satisfaction. The specialist will manage the end-to-end annual renewal cycle for a portfolio of small and mid-sized business (SMB) customers, identifying and driving expansion opportunities within existing accounts in collaboration with the Customer Success team. Additionally, the specialist will guide customers through complex contracting processes, including approvals and procurement workflows with Deal Desk teams, while maintaining accurate and up-to-date customer data and renewal pipeline in the CRM. Coordination with Finance, Customer Success, and Sales Operations teams is essential to ensure contract accuracy, compliance, and timely execution. Acting as a trusted advisor, the specialist will communicate key dates, deliverables, and next steps throughout the contract lifecycle.
