Contracts and Compliance Administrator

Cushman & Wakefield

8d•$20 - $24•Remote

About The Position

The Contracts & Compliance Administrator is responsible for the ongoing management, administration, performance, and compliance of an assigned portfolio of approximately 100 active service vendors. Unlike vendor onboarding roles that focus on sourcing and initial setup, this position owns the post onboarding lifecycle of vendor relationships. This role serves as the primary point of contact for vendors once onboarded, overseeing contract execution and maintenance, compliance adherence, payment coordination, performance quality, and continuous improvement. The Contracts & Compliance Administrator works cross functionally with Vendor Onboarding, Dispatch / National Operations Center, Finance, and Operations teams to ensure vendors remain compliant, responsive, cost effective, and aligned with service level expectations. This position reports to a manager overseeing a team of Contracts & Compliance Administrators and plays a critical role in protecting the company from operational, financial, and liability risks while ensuring high quality vendor performance.

Requirements

5+ years of experience in vendor administration, vendor management, contract administration, or supplier management
Experience managing a large portfolio of external vendors or service providers
Strong understanding of contract lifecycle management and compliance requirements
Working knowledge of insurance, COIs, licensing, and vendor risk management
Proven ability to manage multiple priorities in a fast‑paced, high‑volume environment
Strong communication and negotiation skills
Detail‑oriented with strong documentation and follow‑through capabilities
Ability to collaborate effectively across operations, finance, and compliance teams
High‑speed internet (150-300 mbps. download) is required for this role.
Connection must support video meetings, remote system access, consistent productivity, with uninterrupted workflow.
Employees must have a quiet, distraction‑free workspace suitable for professional phone conversations and to protect customer information.
Camera‑on participation is required during meetings and trainings, as we operate in a fully virtual environment and rely on video presence for collaboration, engagement, and team connection.
The workspace must be able to accommodate multiple screens and provide an ergonomic setup that supports productivity.
To maintain business continuity, employees are expected to have a backup plan for connectivity disruptions, including access to an alternate location (such as a co‑working space, library, or other reliable environment) in case of home internet or power loss.

Nice To Haves

Experience in facilities management, maintenance, construction, or service‑based industries
Familiarity with vendor management systems, contract management platforms, or compliance tools
Experience supporting audits, safety programs, or regulatory compliance initiatives
Experience participating in vendor rate negotiations or cost‑reduction initiatives

Responsibilities

Vendor Relationship & Account Management Serve as the primary relationship owner for an assigned portfolio of ~100+ active vendors
Maintain strong, professional vendor partnerships focused on reliability, service quality, and responsiveness
Act as the escalation point for vendor‑related issues including performance, compliance gaps, payment disputes, or operational concerns
Partner with Dispatch / National Operations Center to ensure vendors are engaged, responsive, and appropriately utilized
Contract Administration & Management Draft, review, execute, and maintain vendor contracts, amendments, and service agreements
Manage contract lifecycle activities including renewals, updates, terminations, and documentation control
Partner with internal stakeholders to ensure contract terms align with operational and financial requirements
Ensure contract terms, rates, and service scopes are clearly documented and enforced
Compliance, Risk & Safety Oversight Ensure ongoing vendor compliance with insurance requirements, certificates of insurance (COIs), bonding, licenses, and regulatory standards
Monitor adherence to safety, environmental, and risk management requirements
Coordinate background checks, drug testing, and other required compliance activities as applicable
Proactively identify and remediate compliance gaps to mitigate liability and operational risk
Conduct or coordinate audits, drills, or testing requirements to validate vendor readiness and compliance
Performance Management & Quality Assurance Monitor vendor performance against established service level agreements (SLAs) and quality standards
Track and evaluate performance metrics including service quality, response time, callbacks, billing accuracy, and customer satisfaction
Lead performance reviews and corrective action discussions with vendors as needed
Partner with internal teams to address quality concerns and implement improvement plans
Financial Oversight & Cost Management Partner with Facilities Hub Finance on vendor payment execution and resolve invoicing or billing discrepancies
Partner with Facilities Hub Finance to ensure vendors are paid accurately and timely according to contract terms
Support rate negotiations, cost reviews, and cost‑reduction initiatives where appropriate
Monitors spend trends, discounts, rebates, and aggregation opportunities
Cross‑Functional Collaboration Work closely with Vendor Onboarding to ensure smooth handoff of newly onboarded vendors
Collaborate with Dispatch / Operations to support vendor utilization, coverage, and service execution
Partner with Finance and Accounts Payable on payment accuracy and issue resolution
Communicate risks, trends, and performance insights to leadership
Documentation & Reporting Maintain accurate vendor records, documentation, and compliance tracking
Ensure vendor data integrity across systems and platforms
Provide reporting on compliance status, performance metrics, and vendor risk