Contractor, Workplace Experience Coordinator, San Francisco Bay Area

a16z • San Francisco, CA

82d • $43 - $48

About The Position

As a Workplace Experience Coordinator, you will serve as the main point of contact for employees, entrepreneurs, guests and visitors, and provide a first class administrative experience for all. You will be the first impression for a16z and, as such, must be professional in appearance and demeanor. In addition you must possess excellent interpersonal skills, attention to detail, be an outstanding multitasker and have superb organizational skills. The primary location for this role will be San Francisco, CA. This role requires an in-office presence 5 days a week in our San Francisco, CA office. While the role is primarily based in San Francisco, you may occasionally be asked to provide coverage in other offices such as Menlo Park, CA, Los Angeles, CA, New York City, NY, or Washington, DC.

Requirements

• High school diploma or GED required, college degree in business administration preferred.
• 4+ years of experience in workplace experience in a fast-paced, high profile environment.
• Phenomenal interpersonal and communication skills and be a total team player.
• Unparalleled 'can-do' attitude.
• Strong organizational and multitasking abilities.
• Proactive and hospitable demeanor.
• Familiarity with office technology and equipment.
• Ability to handle confidential information with discretion.
• Knowledge of security protocols and emergency procedures.
• Experience with G Suite products: Gmail, Google drive, Google calendar and office management software is a plus.
• Understanding of video conferencing systems, such as Zoom, and their features preferred.

Nice To Haves

• This role may require domestic travel.
• Low ego, high empathy, and the capacity to collaborate effectively with diverse teams.

Responsibilities

• Manage the front desk and provide exceptional service to guests, including greeting visitors, checking them in, offering beverages, and notifying a16z employees of their visitors' arrivals.
• Prepare conference rooms for meetings.
• Anticipate and offer assistance to guests, such as helping with luggage, providing dining recommendations, and supporting office equipment or technology needs.
• Promptly inform a16z employees when a visitor arrives using the preferred communication methods (Slack, GChat, Envoy).
• Handle all correspondence efficiently and with proper a16z etiquette.
• Work with the Workplace Solutions Team for badge creation by collecting necessary information from employees, guests, and vendors.
• Manage the daily calendar, assist with room reservations using Google Calendar, and support employees and guests with scheduling needs.
• Understand and follow a16z's security protocols and guidelines, including visitor registration procedures and emergency protocols.
• Regularly assess and replenish kitchen and office supplies, coordinating with onsite vendors as necessary.
• Maintain cleanliness in conference rooms and common areas.
• Manage incoming and outgoing mail securely and confidentially. Coordinate with courier services for pick-up and delivery schedules.
• Assist employees with first-level AV and conference call setups, and collaborate with IT staff for troubleshooting.
• Assist with office analytics and identify employee, office and various programs trends based on data.
• Assist onsite events from a workplace perspective.

Benefits

• The anticipated hourly rate for this role is $43.00 - $48.00, actual starting pay may vary based on a range of factors which can include experience, skills, and scope.

What This Job Offers

• Education Level: High school or GED