Contractor Services Representative

Landstar System • Rockford, IL

346d • $17 - $22

About The Position

As the first point of contact for independent truck owner-operators' payment settlements, you will address and resolve inquiries regarding payments and related details. Your role involves researching supporting information to ensure accurate resolutions and escalating issues to the appropriate department when necessary. By focusing on effective communication and understanding the needs of internal customers, you will drive effective outcomes to payment-related inquiries; fostering owner-operator retention and promoting a high level of satisfaction.

Requirements

• High school diploma or general education degree (GED) required
• One year of customer support experience in a call center environment

Nice To Haves

• 6 months of transportation experience
• 6 months experience with financial responsibilities

Responsibilities

• Assist Landstar contracted owner-operators (Business Capacity Owner) with initiation of payment settlement concerns
• Document all calls that require action either within Contractor Services and/or other departments, serving as the liaison between owner operators and all associated Landstar departments
• Perform follow-up calls and provide consistent monitoring of open concerns
• Evaluate financial statistics for owner-operators and make suggestions of how to increase net settlements
• Review/research owner-operator red file issues; debt balances and assist in resolution
• Contact owner operators to discuss and collect negative balances and unreturned pre-trip advances due to the company
• Provide approval/denial of financial advance requests up to $1,500
• Investigate trip paperwork issues and if possible, retrieve, label, and forward for processing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees