Contractor – Merchandise Fulfillment

Atlanta Track Club•Atlanta, GA

16d•$14 - $16

About The Position

Atlanta Track Club is a nonprofit committed to creating an active and healthy Atlanta. Through running and walking, Atlanta Track Club motivates, inspires and engages the community to enjoy a healthier lifestyle. With more than 38,000 members, Atlanta Track Club is the second-largest running organization in the United States. In addition to the AJC Peachtree Road Race, the largest 10K running event in the world, Atlanta Track Club directs more than 50 events each year, including the Publix Atlanta Marathon, PNC Atlanta 10 Miler, Invesco QQQ Thanksgiving Day Half Marathon and the AJC Polar Opposite Peachtree Road Race. Through the support of its members and volunteers, Atlanta Track Club also maintains a number of community initiatives including organizing and promoting the Kilometer Kids youth running program to metro Atlanta youth, honoring high school cross country and track and field athletes through Atlanta Track Club’s All-Metro Banquets. For more information on Atlanta Track Club, visit atlantatrackclub.org. Reporting to the Manager of Retail & Merchandise, the Contractor – Merchandise Fulfillment supports daily retail and e-commerce operations with a primary focus on order fulfillment, inventory management, and customer service. This role plays a key part in ensuring accurate, timely delivery of merchandise and maintaining organized fulfillment and inventory systems.

Requirements

Studying for Associate’s or Bachelor’s degree preferred (Supply Chain, Logistics, Business, Operations or related field)
Basic to intermediate proficiency in Excel / Google Sheets
Strong written and verbal communication skills
Highly organized, detail-oriented, and efficient
Ability to work independently while also contributing to a team environment
Demonstrated ability to work under pressure and manage multiple priorities
Proficiency in Microsoft Office Suite
Strong customer service skills
Proactive, self-motivated, and comfortable taking initiative without being asked
Flexibility to work extended weekday hours as needed
Ability to lift up to 50 lbs
Must be able to work within these days and hours Monday – Friday - 9:00 a.m. – 5:00 p.m.
Specific shift times would be agreed upon with the Manager of Retail & Merchandise
Hours per week are estimated at 10-12
Flexible on when these shifts could be worked
Opportunity for additional hours supporting event weekends, if interested

Responsibilities

Manage the order fulfillment process from start to finish
Accurately pull, pack, and ship orders
Ensure all orders are properly packed, labeled, and securely sealed prior to shipment
Execute daily fulfillment operations to meet volume demands and turnaround expectations
Communicate inventory needs and report out-of-stock items to management
Print, organize, and track orders
Update fulfillment statuses as needed
Maintain accurate customer and order notes
Assist with biannual inventory counts
Organize products and pack inventory for transport
Ensure accurate counts and proper labeling prior to loading
Record and report damaged items and inventory discrepancies
Maintain clean, organized fulfillment and storage areas
Unload inventory from trucks and return items to the warehouse
Recount, reconcile, and reorganize inventory following events
Provide product recommendations based on customer needs, fit, and intended use
Answer customer questions related to products, pricing, and availability
Handle point-of-sale interactions accurately and efficiently when supporting retail operations