Contracting Specialist

Integrity Marketing Group•Dallas, TX

About The Position

A Contracting Specialist provides support to key business partners. They must independently manage contracts by creatively resolving issues to ensure a desired outcome. A candidate must be able to troubleshoot problems causing cycle time delays. Responsibilities also include timely communications, assistance in gathering outstanding requirements and overall superior customer service. Contracting Specialists are expected to utilize strong communication skills (verbal and written) to ensure contracts move through the new business process in a timely manner. Contracting Specialists must work well in a team environment. This role has a direct correlation to the success of the business.

Requirements

1+ year of professional work experience preferred.
Working knowledge of desktop applications such as Outlook, Word and Excel.
Critical thinking skills with the ability to identify and troubleshoot problems, and comfort with cases involving a high degree of complexity.
Excellent verbal and written communication skills; clear and effective.
Excellent interpersonal and relationship building skills to interact with internal and external clients
Discretion while handling confidential matters (e.g., medical records).
Ability to work independently in a fast-paced, multi-faceted environment while focusing on critical deliverables.
Comfortable in a team environment and supportive of corporate change.

Nice To Haves

Knowledge of Salesforce.com a plus.

Responsibilities

Manage the necessary components for the contracting process, identifying contracts that need special handling.
Manage daily workload with emphasis on time management and quality standards.
Proactively follow up and provide communication to support agent satisfaction; ensure contracts from submission to placement in a timely/efficient manner with superior service.
Ensure delivery requirements and payments for issued contracts are received in a timely manner.
Receive and resolve complex and/or sensitive customer service inquiries, complaints and problems with quality, accuracy, and in a timely manner.
Proactively resolve any issues and inquiries.
Provide continuous scheduled telephone coverage as business needs dictate.
May be responsible for employee training and mentoring