Contract Support Specialist

NextEra Energy • Houston, TX

5d

About The Position

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.

As a member of the Contract Administration team, the Contract Specialist will be responsible for commercial customer contract quality assurance by enforcing the organizational principles of integrity and compliance to contract review and fulfillment. Also ensures that non customer contracts are executed and stored according to operational processes. Complies with all security regulations and corporate policies. The contract specialist with assist with performing certain duties, including but not limited to:

This job is responsible for change ownership of certain process steps to ensure customer information is updated quickly and accurately. Employees in this role researches and determines whether control reports are outdated. This position works to automate existing reporting to reduce SLAs (service level agreement) around compliance tasks.

Requirements

• Ability to work cooperatively and collaboratively with all levels of employees, management
• Professional demeanor, effective communication skills, personal integrity, self-starter and the ability to work with complex issues in a confidential and fast paced work environment required
• Ability to work well within a team framework
• Proficient computer application skills including Microsoft Word, Excel and PowerPoint required
• High School Diploma
• 2+ years of expeirence in an Operations/Legal/Contacts role preferred
• High School Grad / GED
• Experience: 2+ years

Nice To Haves

• None

Responsibilities

• Ensures that all customer contracts are reviewed, approved and fulfilled according to established standards.
• Assist with managing CA email inbox and processing contracts within SLA
• Work effectively with team members to ensure best practices
• Assist with process documentation as needed
• Assist with Mail merges as needed
• Assist with reporting as needed
• Creates and maintains process documentation for all procedures within the group
• Identifies changes to existing procedures and implements across all impacted functional groups
• Provides reporting in order to facilitate resource balancing and workload management of all team tasks
• Assists with coordinating training for new hires and cross-training for existing CA team members
• Assists with SOX Compliance reporting requests, audits, and system data repairs
• Performs other job-related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees