Contract/Program Manager (PPM II)

King County (WA)-posted 23 days ago
Full-time • Mid Level
Hybrid • Seattle, WA
5,001-10,000 employees
Administration of Human Resource Programs
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The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. Do you enjoy supporting community investments through contractual relationships with providers, developing investment and procurement opportunities, tracking details and administrative duties, and continuous quality improvement? The Department of Community and Human Services (DCHS), Adult Services Division, is looking for you! The Adult Services Division (ASD) of DCHS works in partnership with communities to develop, support, and provide human services programs focused on achieving results in housing stability, financial stability, healthy living and social engagement for veterans, service members and their families; older adults and their caregivers; immigrants and refugees; survivors of gender-based violence; and other resilient communities who experience vulnerability or marginalization. The division's work also includes efforts to strengthen connections within, and improve access to, the human services system. ASD manages and provides equity-focused stewardship of revenue from the Veterans, Seniors, and Human Services Levy (VSHSL), the RCW 73.08 veterans relief fund, and King County general fund-funded human services programs. We are hiring one (1) Career Service Contract Program Manager, Project/Program Manager II (PPM II) position and up to five (5) TLT/SDA Contract Program Managers, Project/Program Manager II (PPM II) positions. The TLT/SDA positions are expected to last for up to twenty (20) months. These positions will be part of the ASD Community Investment Team (CIT). The CIT leads investments and community relationships through the development, implementation, and monitoring of King County contracts and procurements managed by ASD. These positions will support the work of the Veterans, Seniors, Human Services Levy (VSHSL) with a particular focus on human services workforce stabilization and support. These positions will support the ongoing work of the Community Investment Team, which is currently focused on implementing the VSHSL FS 6: Human Services Workforce Stabilization strategy, but may also support other VSHSL and ASD investment areas as needed, including but not limited to Technical Assistance & Capacity Building. Members of this newly forming team will report to the Workforce Stabilization Program Manager but may provide surge support to other CI teams depending on overall capacity and workload demands. WHO MAY APPLY: This position is open to all qualified candidates who meet the minimum qualifications. Interviews for this selection process will take place on or around 1/12/2026.

  • Design, implement, and manage the ongoing performance of assigned programs within the CIT, key components of which may include:
  • Develop and monitor contracts and scopes of work, amendments, exhibits, and reports; negotiate contract budgets; review, verify, and process invoices; monitor compliance of contracted providers.
  • Act as subject matter expert in support of design and execution of requests for proposals (RFPs) or similar procurement processes, including research, authoring RFP documents (guidelines, application forms, rating tools, etc.), and full implementation.
  • Build relationships and maintain regular communication with contracted partners, including regular meetings, and work to understand their progress as well as any challenges faced.
  • Provide technical assistance and support to contracted providers and connect them to resources, as needed, to ensure that their project successfully meets the contract's specific outcomes and requirements.
  • Develop and apply subject matter expertise on policies, practices, and program models that support the successful stewardship of public funding.
  • Support contracted providers to implement culturally and linguistically appropriate and accessible services.
  • Monitor contract performance to ensure timely and accurate payment, use of data to inform continuous process improvement, attainment of program outcomes, milestones, and deliverables, and strong county-contractor partnerships.
  • Develop expertise in King County contracting and procurement requirements and best practices, including use of online software and systems.
  • Collaborate with teammates across ASD, including policy and community engagement, operations, fiscal, performance measurement & evaluation, and communications teams to ensure cohesive Division culture and processes that best serve contracted partners and clients.
  • Represent or support team in departmental, inter-jurisdictional and multi-agency planning processes and work groups.
  • Support the integration of equity, racial, and social justice into programs and initiatives.
  • Perform other related duties as assigned.
  • At least one year of professional experience in contract management, including contract development, negotiation, and compliance management.
  • At least one year of professional experience in budget development and management.
  • At least one year of professional experience in human service program development.
  • Demonstrated experience applying equity, racial and social justice principles and practices, and understanding of place, race, age, and policy and systems-based inequities.
  • Demonstrated skill in working and building rapport with diverse cultural, socio-economic, and ethnic populations.
  • Professional Experience with and an understanding of federal, state, and/or local government funding.
  • Demonstrated experience in gathering and analyzing data to inform decision-making and in the development of materials, including formal reports, email notices, and other notices for professional and community audiences.
  • Ability to work well both independently and as a member of a team.
  • Demonstrated high-level communication skills, both written and verbal, for different audiences and communication needs.
  • Demonstrated project management skills, including the ability to track details and manage multiple priorities in a dynamic environment.
  • Proficiency in the use of personal computers with working knowledge of MS Teams, Excel, Word for Windows, PowerPoint, and MS Outlook.
  • Valid Washington State Driver's License, or the ability to travel around the county and state in a timely manner.
  • Knowledge of and/or experience working in the field of human services workforce topics such as provider burnout, recruitment and retention strategies, training, and competency building efforts that may lead to workforce stabilization.
  • Experience with King County's network of human services providers and local resources for priority populations or with specific support needs (e.g., people experiencing housing instability, veterans, seniors, immigrants and refugees, survivors of gender-based violence, people with disabilities - visible and invisible, etc.)
  • Intermediate experience using Microsoft Excel
  • Experience using Contract Lifecycle Management Platforms such as Agiloft.
  • Industry-recognized contract management certification or government-administered contract management training.
  • Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 12 paid holidays each year plus two personal holidays
  • Generous vacation and paid sick leave
  • Paid parental, family and medical, and volunteer leaves
  • Flexible Spending Account
  • Wellness programs
  • Onsite activity centers
  • Employee Giving Program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
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