Contract Processor

Hilton • Waikoloa Village, HI

122d • $21

About The Position

As the Contracts Coordinator, you will be responsible for preparing, generating, and processing vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards. You will ensure readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Your role will involve verifying data communicated verbally and entered in various company systems to ensure compliance with company policy, obtaining credit card authorizations when needed, and accurately processing payments for various transactions. You will also retrieve credit reports for applicable sales types, establish and maintain the purchaser's file per documented standard operating procedures, and review signed documents for completeness as needed. Additionally, you will ensure that all required documentation is organized and scanned according to documented standard operating procedures, review, sort, and send completed files to the corporate office, and complete assigned daily activities related to opening and closing procedures. You will coordinate and process contract rescissions/cancellations as needed and participate in special projects and other temporary assignments when requested. Maintaining a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner is essential. You will need to demonstrate the ability to professionally respond to challenges, including occasional imminent deadlines and temporary increases in workload, while exercising flexibility, composure, and patience when interacting with all coworkers.

Requirements

• Accurate and efficient computer skills.
• Proficient in Microsoft Office.
• Ability to work a varying schedule, including regular weekends and holidays.
• Reliable with a strong attention to detail.
• Ability to multi-task and work in a fast-paced environment.
• Strong organizational skills.
• High level of professionalism and integrity.
• Strong customer service skills.
• Proficiency in speaking, writing, and reading English.

Responsibilities

• Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner.
• Ensures readiness to accept worksheet submissions and questions from internal customers.
• Verifies data communicated verbally and entered in various company systems.
• Obtains credit card authorizations and accurately processes payments for various transactions.
• Retrieves credit reports for applicable sales types.
• Establishes and maintains the purchaser's file per documented standard operating procedures.
• Reviews signed documents for completeness.
• Ensures that all required documentation is organized and scanned according to documented standard operating procedures.
• Reviews, sorts, and sends completed files to corporate office.
• Completes assigned daily activities related to opening and closing procedures.
• Coordinates and processes contract rescissions/cancellations as needed.
• Participates in and contributes to special projects and other temporary assignments.
• Maintains a professional relationship with Quality Assurance and Sales personnel.
• Demonstrates ability to professionally respond to challenges.
• Actively develops skills and knowledge for all Contract Services operations.
• Completes all required training and compliance courses.

Benefits

• Rate of Pay is $21.50/hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match
• Life insurance
• Company stock purchase program
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition
• Numerous learning and advancement opportunities
• Access to outstanding Team Member benefits
• Discount travel programs

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation