Contract Process Officer
About The Position
The Contract Processing Officer (CPO) will assist the Department of Homeland Security (DHS), and U.S. Immigration and Customs Enforcement (ICE) in both community and custodial settings to ensure effective communication regarding the immigration process, and to assist ICE and facility staff in maintaining a safe custodial environment. The job provides services and support to individuals in ICE custody on issues that commonly affect the ICE detainee population such as responsive support to trauma, sexual abuse and assault, domestic violence, human trafficking, medical and mental health care, and custodial standards compliance. The job also serves as an assistant to ICE management performing work in support of their assigned office or facility. This will include a variety of administrative and management services essential to the operation of the office or facility including, but not limited to budget, acquisition, training, logistics, property, records management, travel, human resources, and time and attendance. Each Contract Processing Officer (CPO) shall work remotely, and travel, as needed to an ICE field office in a metropolitan area and/or an ICE facility. Provide services and assistance that will support an effective and efficient custody processing, detention stay, and safe release as determined by ICE, facility and field office leadership. As appropriate, coordinate effectively with Executive Office of Immigration Review (EOIR) personnel on Alternative to Detention (ATD) programs. Conduct removal planning with detainees such as referrals and connections to resources in home country to support removals. Assist in travel document collection. Assist in travel, transportation, and repatriation planning.
Requirements
- Ability to work in a multicultural and multilingual environment
- Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the detainee understands
- Ability to adapt to sudden changes in schedules and flexibility in work requirements
- Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders
- Ability to establish and maintain positive working relationships in a multidisciplinary environment
- Ability to navigate in an electronic work environment including electronic health records, web-based training and communications
- Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint
- Experience with managing data and data quality assurance
- Troubleshooting, creative problem solving and resourcefulness a must
- Ability to learn new things quickly and work in a team environment
- Ability to multitask, organize and prioritize assignments effectively without constant supervision
- Attention to detail and excellent time management skills required
- Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education
- Bachelor’s degree preferred, in social work, social services, criminal justice, or equivalent
- At least two years of related experience (e.g., experience working with immigrants or foreign-born individuals or individuals in custody, parole, and/or probation)
- Experience working in or with individuals in a confinement setting
- At least two years of experience providing services to vulnerable populations
Nice To Haves
- Fluency in Spanish is preferred
Responsibilities
- Assist DHS and ICE in community and custodial settings
- Ensure effective communication regarding the immigration process
- Assist ICE and facility staff in maintaining a safe custodial environment
- Provide services and support to individuals in ICE custody
- Assist ICE management performing work in support of their assigned office or facility
- Coordinate effectively with Executive Office of Immigration Review (EOIR) personnel on Alternative to Detention (ATD) programs
- Conduct removal planning with detainees
- Assist in travel document collection
- Assist in travel, transportation, and repatriation planning
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
