Contract Payer Project Manager

AllenComm•Salt Lake City, UT

2d•Remote

About The Position

Our Client is one of the healthcare industry’s fastest growing healthcare software solutions providers. Founded by professionals with deep experience in software development and healthcare, our platforms are tailored for post-acute payers and providers seeking innovative, yet cost effective ways to provide better service to patients and to maintain a high level of compliance in response to rapidly changing market regulations. The Payer Project Manager is responsible for leading and executing on product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor and senior resource throughout their implementation process.

Requirements

Bachelor’s degree
5+ years of experience with project management, preferably in software implementation and in a client-facing capacity
PMP certification required
Strong knowledge of the healthcare industry
Strong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework
Working experience with MS Project or similar project management tool
Quick learner who thrives in a dynamic and fast-paced environment under minimal supervision
Excellent team leadership skills and the ability to prioritize/self-direct as needed
Demonstrates excellent communication, listening, and decision-making skills
Proven track record of delivering projects on time and within agreed-upon scope
Excellent verbal, written and interpersonal communication skills
Ability to build strong relationships with customers and internal team members
Highly engaging and collaborative style in working cross-functionally
Strong understanding of customer and market dynamics and requirements
Ability to travel to customer sites to deliver on-site services if required
Proficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)

Responsibilities

Lead implementation efforts through comprehensive planning and engagement activities with the goal of meeting project expectations for go-live and continued success
Serve as a leader and trusted advisor to a portfolio of customers throughout the implementation phases of a project
Coordinate product training and configuration sessions for customers
Coordinate remote and on-site "go-live" support during projects as required
Ascertain customer business and system needs in order to make tactical planning Recommendations
Establish internal project teams across multiple departments in order to develop and execute on project plans and ensure maximum customer success
Manage current project implementations by holding regular meetings, updating project plans, and addressing any complications with supervisor and customer representative
Create and deliver customer-facing reports (weekly status reports), presentations and documentation
Manage numerous implementations at one time with the responsibilities of keeping internal and external team members on schedule
Ensure that implementations are kept on schedule and communicate any concerns to supervisor and/or customer representative in a timely and effective manner
Continually look at ways to improve the implementation methodology in order to enhance customer experience
Coordinate and host regular customer conference calls for governance or trouble shooting
Help smooth friction points throughout the project with customer and project team
Garner greater understanding of company’s software applications and business solutions
Maintains positive relations with all customers, always projecting a positive image of the company
Ensure individual, departmental and organizational key performance indicators ar continually in focus and individual contributions are driving these to success
Encourage and promote a collaborative environment