Contract Logistics Customer Service Representative

Kuehne + Nagel • Shelbyville, KY

5d • Onsite

About The Position

C'est plus qu'un métier En tant que spécialiste de la logistique contractuelle chez Kuehne+Nagel, vous gérerez les opérations d'entreposage de bout en bout pour nos clients. En le faisant avec précision, vous contribuez non seulement au succès de votre équipe, mais aussi aux opérations quotidiennes et au succès de l'entrepôt et des centres de distribution. Par exemple, stocker et livrer des fleurs délicates et des ingrédients frais aux magasins locaux pour les déjeuners de tous les jours et les fêtes de famille. Chez Kuehne+Nagel, notre travail contribue vraiment à plus que ce que nous imaginons. ‎ At Kuehne+Nagel we are resourceful, diligent, and thorough. Our work ethic is built on ceaseless hard work and dedication to our craft. If you have a relentless mindset for excellence in customer service, consider joining us at our site in Shelbyville, KY. As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. As the primary contact for our internal departments and external customers, you must have an outgoing, professional demeanor, excellent verbal and written communication skills, and a passion for quickly solving problems with satisfactory solutions. The right candidate will have a continuous improvement mindset and a tendency towards 5S in the workplace.

Requirements

• 2+ years of full-time customer service experience in a warehousing or distribution environment
• Intermediate skills in Microsoft Word and Microsoft Excel
• Experience with AS400 or any Warehouse Management System (WMS)
• Strong ability to quantify results and create accurate reporting
• English fluency (written and verbal)

Responsibilities

• Examine records and inform customers of shipping dates, anticipated delays, and any additional information needed
• Promptly respond to emails and customer inquiries, troubleshoot issues, and follow up quickly
• Enter orders into an automated system
• Compile, sort, and verify records for accuracy, file documents and reports
• Embrace and model a culture of belonging in a diverse workforce where all associates feel safe, valued, and included
• Confer with various departments and carrier personnel to expedite or trace missing or delayed shipments; compile statistics and prepare various reports
• Sign in Drivers with the correct documentation
• Gather and assess data and quantify results to ensure accurate and complete information
• Create and provide internal and external distribution center reports
• Provide back-up support for other departments when needed

Benefits

• We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees