Contract Guest Experience Lead | Topanga

Lululemon • Los Angeles, CA

411d • $45,760 - $52,624

About The Position

The Guest Experience Lead at lululemon is a pivotal role focused on ensuring that all guests receive a high-quality in-store experience. This position involves overseeing technical product education, driving store performance, and leading the team to achieve sales targets while fostering an inclusive environment. The Guest Experience Lead is part of the store leadership team and plays a crucial role in guest engagement and team development.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• 1 year of retail or customer experience, including guest resolution and navigating difficult conversations.
• Some experience in leading, mentoring, or delegating with others.

Nice To Haves

• High school diploma/GED/equivalent, or above.
• 1 year of retail/sales leadership experience, such as leading delegated assignments or mentoring peers.
• Food safety and/or liquor service certification for experiential stores with food/beverage service.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives assistance when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
• Participate in the store's hiring process, including recruitment, selection, and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and recognition.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members.

Benefits

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED