Contract Governance Lead

AIG • Atlanta, GA

1d • Onsite

About The Position

AIG is a leading insurance provider committed to delivering exceptional service to customers worldwide. As we continue to optimize our global operating model, we are seeking a highly skilled Contract Governance Lead to join our Global Sourcing & Procurement Services (GSPS) organization to oversee AIG’s primary third-party Business Process Outsourcing (BPO) vendor relationship. This role will serve as the primary owner of contract and financial governance, ensuring compliance with complex commercial terms. The ideal candidate is detail-oriented, confident managing senior stakeholders, and capable of navigating sophisticated fee structures and contractual frameworks to drive value, mitigate risk, and ensure operational excellence.

Requirements

• 5+ years of experience in contract management, vendor governance, procurement, or consulting
• Experience managing large-scale outsourcing or BPO vendors
• Strong ability to interpret and operationalize complex contracts, including pricing and commercial constructs
• Demonstrated experience managing senior stakeholders and navigating challenging conversations
• High attention to detail with strong analytical and financial acumen
• Excellent communication, negotiation, and problem-solving skills
• Bachelor’s degree required

Nice To Haves

• MBA or relevant advanced degree preferred
• Comfortable operating in ambiguity and highly matrixed environments
• Past experience managing people a plus
• Demonstrated ability to analyze and interpret complex terms and conditions
• Strong executive presence with the ability to influence without direct authority
• Proactive, solutions-oriented mindset with a focus on continuous improvement
• Experience with large, multi-year outsourcing agreements and transformation programs

Responsibilities

• Own end-to-end governance of the BPO contract, including interpretation and enforcement of terms and conditions
• Develop deep expertise in complex pricing models, fee schedules, and billing mechanisms
• Validate invoices against contractual terms, identifying discrepancies and driving resolution
• Track and manage contractual obligations, deliverables, and key milestones
• Lead the review and execution of contract amendments and change orders
• Partner with legal on complex contractual issues and dispute resolution
• Maintain audit readiness and ensure compliance with internal policies and controls
• Serve as a strategic liaison between internal business units, finance, legal, and the vendor
• Manage and influence senior stakeholders across multiple functions
• Drive alignment on contract interpretation, issue resolution, and performance expectations
• Monitor spend against contract baselines and forecasts
• Identify cost optimization opportunities and challenge vendor assumptions where appropriate
• Support business cases, change orders, and commercial negotiations
• Ensure alignment between contracted services and realized business value
• Establish and lead governance routines (e.g., QBRs, operational reviews, escalation forums)
• Manage and track KPIs, SLAs, and performance metrics
• Hold vendor accountable for service delivery and contractual commitments
• Proactively identify and mitigate risks, including operational, financial, and compliance risks

Benefits

• At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level