Contract Dispatcher, Product Performance

Western States Equipment•Meridian, ID

17h

About The Position

The Product Performance Dispatcher serves as a member of the Client Contract team and under the direction of the Client Contract Supervisor to provide the best experience to those customers under the Client Valuation Agreement (CVA). Responsibilities include scheduling and assisting in managing the service calls involved in the CVA and product improvement portions of the service business. This will require advanced client communication and coordination responsibilities and dispatching technicians throughout assigned territory, determined by scheduled preventative maintenance (PM) events or service letters as required.

Requirements

Basic knowledge of Caterpillar equipment
Proven skills in written and verbal communications, planning, organizing, and interpersonal relationship building.
Experience using computers, including Microsoft Office applications.
Ability to organize and multi-task.
Ability to set and manage priorities.
Ability to develop and maintain effective working relationships with others.
Ability to work overtime without notice.
Consistent attendance.
Proof of high school diploma or General Education Degree (GED).
Minimum of two years comparable office experience required.
Minimum of one-year heavy equipment industry experience required.
Must be able to communicate (speak, read, comprehend, write in English).

Responsibilities

Assists in scheduling Lube and Product Improvement technicians for services and service letters, this includes calling the client and verifying essential information of the repair and established time lines.
Helps keep schedule up to date for all techs and Client contract employees to ensure all parties are kept in the loop.
Schedules trucks for routine maintenance.
Provides feedback to Client Contract Supervisor to aid with technician evaluations.
Provides administrative support as assigned by Client Contract Supervisor.
Performs multiple functions in the timely process of service calls from opening, adding segments, resolving discrepancies, and closing.
Generates daily service call reports to help assist in work order last date of labor management.