Compass Group-posted about 1 year ago
Full-time • Senior
London, KY
Merchant Wholesalers, Nondurable Goods

The Contract Director role at Compass Group is a key leadership position responsible for managing the full Soft Facilities Management (FM) service within the NHS. This role focuses on ensuring efficient delivery of services such as cleaning, catering, portering, and retail operations while driving financial performance and enhancing customer satisfaction. The ideal candidate will have a strong background in Soft FM contract management and excellent negotiation skills, working collaboratively with various stakeholders to foster a high-performance culture.

  • Oversee the financial performance of soft FM and retail operations, including budgeting, forecasting, and cost control.
  • Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
  • Lead the day-to-day operations of soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
  • Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers.
  • Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
  • Identify and mitigate risks related to service delivery, compliance, and financial performance.
  • Significant experience in a senior management role within Soft FM, Retail, or a similar environment, ideally within a healthcare setting.
  • Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
  • Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
  • Experience in managing large-scale contracts and service providers, focusing on quality, compliance, and cost-effectiveness.
  • A commitment to delivering exceptional customer service, with an understanding of the unique challenges of a healthcare environment.
  • Strong analytical and decision-making skills, with the ability to think strategically and resolve complex issues.
  • Contributory pension scheme
  • Career Pathways and MyLearning programmes
  • Quick access to a Digital GP for you and your immediate family
  • Wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, Booking.com, and more
  • Discounts on food shopping at Tesco, Sainsbury's, Morrisons, and more
  • Up to 44% off cinema tickets
  • Cash rewards for spending on a wide range of brands
  • Free wellness, mindfulness, and exercise classes
  • Ability to share discounts and offers with friends and family
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